L2 Administration Assistant Apprenticeship

CLL GROUP LIMITED

Leicester (LE8 4FT)

Closes in 13 days (Wednesday 18 November 2026 at 11:59pm)

Posted on 4 November 2026

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Summary

Are you looking to start a career in business administration? Complex Logistics are looking for an enthusiatic apprentice to join their team, offering the chance to build a strong foundation in administration and develop skills that will be useful throughout your career.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Administration assistant (level 2)
Hours
Monday to Friday, 8.30am - 5.00pm, each day with 1 hour lunch.

37 hours a week

Start date

Tuesday 1 December 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties to include:

  • Answering and directing phone calls and emails.
  • Dealing with general enquiries.
  • Filing and organising documents, both digitally and physically.
  • Updating spreadsheets, databases and internal records.
  • Entering and checking data accurately.
  • Preparing letters, emails, forms and other documents.
  • Ordering office supplies.
  • Scanning, photocopying and uploading documents.
  • Maintaining confidential employee and company records.
  • Assisting with onboarding new staff and preparing starter
    paperwork.
  • Supporting HR and fleet administration when assisting different departments with general administrative tasks.
  • Monitoring shared inboxes and responding to routine queries.
  • Preparing reports and basic management information.
  • Helping maintain company policies, procedures and learning and using the company's computer systems and administrative processes.
  • Developing professional communication and organisation skills.

Where you'll work

11 Welford Road
Blaby
Leicester
LE8 4FT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEICESTER COLLEGE

Training course

Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

80% of this apprenticeship will be spent working with the employer and 20% 'off the job' hours which includes attending Leicester College one day every two weeks.

Requirements

Essential qualifications

GCSE in:

  • English (grade Grade 3/D)
  • Maths (grade Grade 3/D)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Team working
  • Non judgemental
  • Patience

About this employer

Are you a people person who loves keeping things running smoothly?

Complex Logistics Limited is one of the East Midlands' leading transport businesses, providing first-class logistics and haulage services to businesses across the country.

We are looking for a friendly, organised and proactive office administrator to join our team. If you are great at juggling tasks, keeping on top of details and bringing a postive attitude, we would love to hear from you.

https://www.complexlogistics.co.uk/ (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Following a sucessful apprenticeship, there may be the opportunity for a full time position with the company and the possibility of progression onto further apprenticeships.

Ask a question

The contact for this apprenticeship is:

LEICESTER COLLEGE

Nicky Jones

nijones@leicestercollege.ac.uk

07500916875

The reference code for this apprenticeship is VAC2000062498.

Apply now

Closes in 13 days (Wednesday 18 November 2026 at 11:59pm)