Apprentice Order Management Coordinator Level 2

MPH ENTERPRISES LTD

LEEDS (LS25 2LD)

Closes in 27 days (Monday 30 November 2026)

Posted on 3 November 2026

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Summary

The Order Management Assistant will work closely with customers, suppliers, the sales team and the warehouse to ensure the smooth running of orders across our promotional merchandise, kitting, packing, storage and distribution services. 

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Administration assistant (level 2)
Hours
9am to 5pm Monday to Friday

37 hours 30 minutes a week

Start date

Tuesday 1 December 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The purpose of this role is to support coordination of customer orders from receipt through to final delivery, ensuring all orders are processed accurately, delivered on time and meet customer expectations.

Order Processing and Management:

  • Receive and process customer orders accurately onto the company’s order management system.
  • Check order details, quantities, pricing, delivery addresses and customer requirements.
  • Help ensure purchase orders, sales orders and related paperwork are completed correctly.
  • Monitor orders and keep track of their progress, from initial placement through to final delivery.
  • Keep order records accurate and up to date

 

Supplier Liaison:

  • Contact suppliers to check product availability, prices and expected delivery dates.
  • Help place and track orders with suppliers.
  • Request and follow up on artwork proofs, product samples and approvals where needed.
  • Contact suppliers for updates and report any delays or issues to the appropriate person.
  • Help check that products meet the agreed specifications and customer requirements

 

Customer Service:

  • Provide customers with updates about their orders and delivery dates.
  • Respond to customer enquiries in a polite and professional manner.
  • Inform customers of any changes to delivery dates or order details.
  • Help resolve order queries, differences in order details and delivery issues.
  • Build positive working relationships with customers and colleagues.

 

Production and Delivery Coordination:

  • Help monitor order deadlines to ensure products are delivered on time.
  • Liaise with the warehouse team regarding incoming stock, kitting, packing and dispatch requirements.
  • Help arrange deliveries and collections where required.
  • Make sure any special packing, labelling or delivery instructions are clearly communicated

 

Administration and Reporting:

  • Maintain accurate electronic records and filing systems.
  • Ensure order documentation is completed and easy to access.
  • Assist with invoice queries, delivery discrepancies and checking supplier invoices.
  • Identify and report potential problems or delays to the appropriate person.
  • Provide general administrative support to the wider operations team as required.


General:

The employee will be expected to work well with colleagues across the business and carry out other reasonable duties that are appropriate to their role and level of responsibility.

 

Where you'll work

UNITS 1-2
NEW HOLD INDUSTRIAL ESTATE
GARFORTH
LEEDS
LS25 2LD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CALDERDALE COLLEGE

Training course

Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C or above)
  • Maths (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Administrative skills
  • Willingness to learn
  • Ability to work under pressure
  • Prioritisation
  • Proactive
  • Reliable

About this employer

MPH Enterprises launched in Leeds in 2001 with a very clear goal; to become the premier supplier of creative and bespoke promotional products in Yorkshire and the UK. Since 2001 we have been creating and supplying innovative, cost-effective promotional products and merchandise to brands and businesses. We design, source, manage and fulfill the entire promotional needs of companies, charities and sporting clubs.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

The successful candidate will have the opportunity to develop their skills and confidence within the role, with the potential to progress to the next level of the apprenticeship

Ask a question

The contact for this apprenticeship is:

CALDERDALE COLLEGE

Madeline Oxby

Madeline.Oxby@calderdale.ac.uk

The reference code for this apprenticeship is VAC2000062286.

Apply now

Closes in 27 days (Monday 30 November 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.