Office Administrator Apprentice

ALPHIN PANS LTD

Oldham (OL3 5BY)

Closes in 23 days (Friday 27 November 2026 at 11:59pm)

Posted on 3 November 2026

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Summary

Providing administrative and clerical support to ensure the smooth running of office operations and effective communication with customers, suppliers, and internal departments.

Wage

£12,480 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Administration assistant (level 2)
Hours
Monday - Friday 8am - 5pm.

30 hours a week

Start date

Monday 30 November 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Act as the first point of contact for telephone calls, emails, and office visitors
  • Raise and process orders, invoices, and payments accurately
  • Allocate and deallocate stock in the system and liaise with the warehouse team
  • Support order dispatch and ensure delivery notes are accurate and recorded
  • Maintain office and customer records in both paper and electronic formats
  • Provide general administrative support, including filing, scanning, and correspondence
  • Assist with updating and maintaining product data and office systems
  • Support customer service activities, including handling queries and providing order updates
  • Contribute to the organisation of meetings, inductions, and office-based training activities
  • Maintain confidentiality and handle information securely at all times

Competence & Awareness:

  • Maintain awareness of company policies and procedures relevant to office administration
  • Support effective communication between departments and with external stakeholders
  • Ensure records are accurate, traceable, and handled responsibly
  • Participate in training and refresher sessions to maintain competence
  • Support company objectives regarding efficiency, customer satisfaction, and professionalism

Where you'll work

Oakdale Mill
Delph New Road, Delph
Oldham
OL3 5BY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE OLDHAM COLLEGE

Training course

Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

Off-the-job training will take place at the employer venue and at Oldham college.

Requirements

Essential qualifications

GCSE in:

English and Maths (grade Grades 9-4 (A*-C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Team working
  • Initiative
  • Non judgemental

About this employer

Alphin Pans Ltd is situated in the village of Delph, Saddleworth and is one of a few family owned cookware manufacturers left in Britain. Originally established in 1989 to supply the pizza and fast food industry our product range has grown significantly over the past few years and now incorporates a wide range of aluminium bakeware and black iron cookware.

https://alphin.co.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Full-time position for the right person.

Ask a question

The contact for this apprenticeship is:

THE OLDHAM COLLEGE

Deborah Wynn

deborah.wynn@oldham.ac.uk

01617853586

The reference code for this apprenticeship is VAC2000062108.

Apply now

Closes in 23 days (Friday 27 November 2026 at 11:59pm)