Jericho (The ReUsers/ WoodShack) Customer Service apprenticeship

THE JERICHO FOUNDATION

Sutton Coldfield (B75 7BB)

Closes in 12 days (Sunday 15 November 2026 at 11:59pm)

Posted on 3 November 2026

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Contents

Summary

We are looking for apprentices to work across our social enterprises The ReUsers & WoodShack. You will work for 12-15 months and be supported to achieve a level 2 Customer Service qualification. 

Around 25% of the role is either collecting or delivering stock, working 1-2-1 with a driver plus significant amounts of lifting.

Wage

£12,480 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

After the first 12 months, your pay will be at the age related National Minimum Wage

Training course
Customer service practitioner (level 2)
Hours
Weekly rota is in place across 7 days working 4 days, including two full weekends every 4 weeks. Shifts are 8am to 4pm, Monday to Friday, Saturdays 8am to 4.30pm and 10am to 4.30pm, on Sundays.

30 hours a week

Start date

Tuesday 5 January 2027

Duration

1 year 3 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

On a daily basis you could be working in either/ or the ReUsers or the WoodShack

Specific tasks include but are not limited to:

Greeting customers as they enter the shop

Accepting new donations

Collecting wood from customers in the role as driver’s mate

Sorting and processing collected items

Assisting customers to find the products they are looking for

Dealing with customer queries

Serving customers on the till

Loading and unloading customers’ vehicles and our vans

Keeping the site clean and tidy and tidy and following strict Health and Safety procedures

Any other duties requested by the Line Manager

Where you'll work

The ReUsers
Norris Way
Riland Industrial Estate
Sutton Coldfield
B75 7BB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HOUSE OF CLIVE (HAIR AND BEAUTY) LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • You will be supported to achieve a level 2 NVQ qualification in Customer Service
  • If you do not have a level 1 pass in English and maths, you will have be supported to achieve this. If you don't have a level 2 pass in English and maths, you will be supported to upskill to this level
  • This training will be delivered on a regular basis at the workplace by a Next Level Training assessor with time given to complete the coursework during work time

Requirements

Desirable qualifications

GCSE in:

  • English (grade Grade 1-3 or equivalent FS)
  • Maths (grade 1-3 or equivalent FS)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

You will build work skills

Other requirements

Due to funding criteria, we can only consider applications from people who live within the boundary of the Royal Town of Sutton Coldfield.

There is a requirement to lift weights up to 16kg (female) or 25kg (male)

You should be aware that there are temperature fluctuations onsite due to the building and the requirement to work outside some of the time. Additional clothing will be provided where necessary.

About this employer

At JERICHO we use enterprise to change lives. We do this by running a diverse range of social enterprises and social projects which help people become fulfilled, skilled and employed.

https://www.jericho.org.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

By the end of the apprenticeship, we will help you identify future career routes and with applications for jobs and/or other training courses.

Ask a question

The contact for this apprenticeship is:

HOUSE OF CLIVE (HAIR AND BEAUTY) LIMITED

apprenticeships@jericho.org.uk

The reference code for this apprenticeship is VAC2000062071.

Apply now

Closes in 12 days (Sunday 15 November 2026 at 11:59pm)