IT Support Technician Apprentice

M J M DATA CAPTURE LTD

NORTHAMPTON (NN1 4EU)

Closes in 27 days (Monday 30 November 2026 at 11:59pm)

Posted on 3 November 2026

Print

Contents

Summary

We are looking for an Apprentice support technician to help the company grow and help deliver a fantastic overall experience to customers, by delivering an excellent professional level of support and customer service both on the phone and when customers are experiencing problems.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Digital support technician (level 3)
Hours
Monday - Thursday, 9.00am - 5.30pm (1 hour lunch). Friday, 9.00am - 5.00pm (30min lunch).

37 hours 30 minutes a week

Start date

Monday 7 December 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will be learning to give technical support to customers and helping with all queries, to be taking the calls, logging the issues and emailing the customers back with updates and many other tasks.

You will receive support and training from work colleagues and apprenticeship but will also be supported and encouraged to research and solve problems independently. This is a great opportunity to gain exposure to a wide range of technical aspects of IT support and admin, whilst developing your existing skills. Salary will be in line with current government rates for apprentices in their 1st year.

Example of tasks to be performed:

  • Answering the phone and making calls
  • Provide 1st line support to staff via phone and email
  • Provide detailed information when moving calls to 2nd line support. Log incoming calls and troubleshoot where possible
  • Document procedures, information and resolutions to a high standard
  • Offer administrative support to the IT team
  • Maintain the company file structure
  • Learn company software, Opera & WMS
  • To write basic SQL queries
  • Test software
  • Install software onto hand-held devices and desktop PC’s
  • Install/update customer software on desktops & hardware
  • Follow up CWAITS
  • Create label & delivery note design by using XML & BartendeR

Skills needed:

  • Have a general level of software technical knowledge
  • Be able to set up and configure software and hardware
  • Be able to train customers on software applications
  • Be capable of learning new software especially the MJM WMS and barcoding system
  • Be able to test software in-house

The ideal Candidate:

  • Will have a general understanding of how a warehouse operates
  • Must be confident on the phone
  • Must have a good level of written English
  • Must be able to use Microsoft word etc
  • Will have used or at least knowledge of ERP systems
  • Must be a professional individual
  • Ensure dress code is maintained
  • Will be disciplined and have good attention to detail
  • Make sure Procedures & Process are diligently followed and maintained
  • Help run Helpdesk in accordance with the company SLA
  • Help ensure team behaviour is of a professional standard
  • Help maintain offices to the company standard

Where you'll work

SUITE 32
BURLINGTON HOUSE
369 WELLINGBOROUGH ROAD
NORTHAMPTON
NN1 4EU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JBC SKILLS TRAINING LIMITED

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use digital channels and technologies, to work collaboratively when sharing information, best practice and supporting stakeholders.
  • Use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • Apply confidentiality, integrity and availability principles to the handling, processing and storage of data and or information.
  • Respond to enquiries, providing support and information utilising digital channels and in line with organisation process
  • Operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • Adapt communication techniques for different audiences and or situations.
  • Undertake CPD to develop digital skills and knowledge required in their role for example AI and sustainability.
  • Risk assess the organisational impact of decisions that they take
  • Use digital services, tools, and or systems as part of continuous improvement
  • Apply techniques for diagnosing stakeholder’s digital problems and record outcomes
  • Communicate with, and or advise end users in the use of digital systems or resources
  • Support end-user systems physically or remotely. For example: software, hardware, operating systems or applications
  • Use digital channels and technologies, to work collaboratively when sharing information, best practice and supporting stakeholders.
  • Use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • Apply confidentiality, integrity and availability principles to the handling, processing and storage of data and or information.
  • Respond to enquiries, providing support and information utilising digital channels and in line with organisation process
  • Operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • Adapt communication techniques for different audiences and or situations.
  • Undertake CPD to develop digital skills and knowledge required in their role for example AI and sustainability.
  • Risk assess the organisational impact of decisions that they take
  • Use digital services, tools, and or systems as part of continuous improvement
  • Apply techniques for diagnosing stakeholder’s digital problems and record outcomes
  • Communicate with, and or advise end users in the use of digital systems or resources
  • Support end-user systems physically or remotely. For example: software, hardware, operating systems or applications

Training schedule

The classroom training for the Digital Support Technician comprises of 3 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.

The modules taught are:

  • Core Support & Security
  • Digital Support & Communication
  • Technical Support & Training

Each module is delivered remotely over five consecutive days, with the training weeks scheduled at intervals throughout the apprenticeship.

More training information

  • We are a government approved apprenticeship training provider. We provide apprenticeships for a wide range of employers, large and small
  • Some of your working hours will be spent training or studying with your appointed JBC Trainer/Mentor or your employer Learning the skills you need to be successful in the role and complete the apprenticeship
  • You will have a progress review with your trainer and line manager every three months, along with regular support sessions to help you develop your portfolio

Requirements

Essential qualifications

GCSE in:

  • English (grade Grade C (4) or above)
  • Maths (grade Grade C (4) or above)

Desirable qualifications

GCSE in:

IT (grade Grade C (4) or above)

A Level in:

IT (grade Grade C (4) or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

MJM Data Capture are specialists in Mobile Computing, Data Capture and Warehouse Management. Combining our customisable software with the highest quality hardware and using barcodes as a language, we are providing the most cost-effective and work-efficient package for better Warehouse Management. Established in 1982, we have continuously pushed the boundaries to develop our solution and expand our product range, maintaining a leading edge in technology for data collection and management.

We operate within Healthcare, Education and Commerce, providing systems for Stock Control, Warehouse Management, Work in Progress, Time and Activity Recording and Batch Traceability. Our Barcoding System will put you in control of your stock, transform efficiency and profitability and improve customer service. The ROI has also proven to be incredibly positive, with time and cost savings consistently being made in all sectors.

https://mjm-data.co.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Fulltime progression within the organisation may be offered after the successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

JBC SKILLS TRAINING LIMITED

The reference code for this apprenticeship is VAC2000062048.

Apply now

Closes in 27 days (Monday 30 November 2026 at 11:59pm)