Business Administration Apprenticeship

G T ACCESS LTD

BROMSGROVE (B60 3DR)

Closes in 29 days (Wednesday 2 December 2026 at 11:59pm)

Posted on 2 November 2026

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Summary

This is a great opportunity for someone looking to start their career in business skills, gain practical office experience and achieve recognised qualifications. 

 
 
 
 
 

• Wage:

  £16,640 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday- Friday 9-5

  40 hours a week

• Start date:

  Thursday 10 December 2026

• Duration:

  1 year 6 months

• Positions available:

  2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

1. General administration
Answering telephone calls and directing enquiries to the correct departments.
Responding to emails and dealing with customer enquiries.
Filing and organising paperwork and electronic documents.
Photocopying, scanning and printing documents.
Updating and maintaining company records and databases.
Booking meetings and managing appointments.
2. Customer service
Communicating with customers professionally over the phone and by email.
Dealing with general customer questions and enquiries.
Passing customer requests to the relevant departments.
Providing updates to customers where appropriate.
Building positive relationships with customers and colleagues.
3. Data entry and record keeping
Entering customer and business information onto computer systems.
Updating spreadsheets and company databases.
Checking information for accuracy.
Maintaining organised records and ensuring information is up to date.
Handling confidential information appropriately.
4. Supporting the engineering team
As GTAccess works in the access equipment industry, you may also help with:

Organising engineering paperwork and documents.
Updating equipment maintenance and service records.
Filing inspection and service reports.
Helping organise engineer appointments and schedules.
Processing job sheets and other engineering documentation.
Communicating with engineers to help keep administrative tasks organised.
5. Supporting the wider business
Helping different departments with administrative duties.
Preparing documents, letters and reports.
Ordering office supplies when needed.
Assisting with invoices and purchase orders.
Updating internal systems.
Supporting managers with general office tasks.

Where you'll work

19-21 SHERWOOD ROAD
BROMSGROVE
B60 3DR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HEART OF WORCESTERSHIRE COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Sales

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills

About this employer

 THE UK's LEADING INDEPENDENT POWERED ACCESS COMPANY

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Progress into high level business admin and or sales

Ask a question

The contact for this apprenticeship is:

HEART OF WORCESTERSHIRE COLLEGE

The reference code for this apprenticeship is VAC2000061865.

Apply now

Closes in 29 days (Wednesday 2 December 2026 at 11:59pm)