Transport Operations Office Administrator Apprentice

A.N. DISTRIBUTION LTD

HORNCHURCH (RM11 2SU)

Closes in 25 days (Monday 30 November 2026 at 11:59pm)

Posted on 4 November 2026

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Summary

We are seeking a highly organised and proactive Operations Administrator Apprentice to support both our transport and office functions. This is a varied role where you will play a key part in ensuring the smooth coordination of transport activities while maintaining efficient administrative processes across the business.

Wage

Competitive

Competitive wage offered

Minimum wage rates (opens in new tab)

Training course
Traffic operator (level 2)
Hours
Working hours are Monday to Friday 9am-5pm including a 1-hour unpaid lunch break each day.

35 hours a week

Start date

Tuesday 1 December 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answer telephone calls and emails, learning how to deal with customer and supplier enquiries in a professional manner.
  • Learn London and UK postcodes to assist with planning and organising transport routes efficiently.
  • Calculate square footage, weights and vehicle capacities to help plan daily delivery and collection schedules.
  • Assist with route planning, ensuring vehicles are loaded efficiently and deliveries are completed on time.
  • Update transport records and administrative systems, maintaining accurate information and supporting the transport team.
  • Work closely with experienced colleagues to develop knowledge of transport planning, logistics and customer service.

Where you'll work

180 ARDLEIGH GREEN ROAD
HORNCHURCH
RM11 2SU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOUTH ESSEX COLLEGE OF FURTHER AND HIGHER EDUCATION

Training course

Traffic operator (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
  • Comply with health and safety when working.
  • Follow company policy, processes and standard operating procedures.
  • Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
  • Plan multiple drop routes and jobs.
  • Inputting customer jobs for collection and delivery.
  • Track job progress.
  • Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
  • Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
  • Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
  • Optimises routes, vehicle type and loading.
  • Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
  • Arrange the maintenance and inspection of the vehicle.
  • Use technology, and systems. General data protection regulation (GDPR). Cyber security.
  • Use the traffic management system or other relevant systems, to add, and update customer job requirements.
  • Conduct a briefing or debriefing session with colleagues.
  • Communicate in writing with others for example, internal and external customers, colleagues, and managers.
  • Communicate with others verbally for example, internal and external customers, colleagues, and managers.
  • Manage customer queries and complaints.
  • Apply the company’s service standards for internal and external customer services.
  • Escalate issues, for example, driver infringements and non-operational procedures.
  • Apply team working and wellbeing principles.
  • Apply equity, diversity, and inclusion principles in the workplace.
  • Carry out and record learning and development activities.
  • Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
  • Comply with health and safety when working.
  • Follow company policy, processes and standard operating procedures.
  • Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
  • Plan multiple drop routes and jobs.
  • Inputting customer jobs for collection and delivery.
  • Track job progress.
  • Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
  • Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
  • Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
  • Optimises routes, vehicle type and loading.
  • Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
  • Arrange the maintenance and inspection of the vehicle.
  • Use technology, and systems. General data protection regulation (GDPR). Cyber security.
  • Use the traffic management system or other relevant systems, to add, and update customer job requirements.
  • Conduct a briefing or debriefing session with colleagues.
  • Communicate in writing with others for example, internal and external customers, colleagues, and managers.
  • Communicate with others verbally for example, internal and external customers, colleagues, and managers.
  • Manage customer queries and complaints.
  • Apply the company’s service standards for internal and external customer services.
  • Escalate issues, for example, driver infringements and non-operational procedures.
  • Apply team working and wellbeing principles.
  • Apply equity, diversity, and inclusion principles in the workplace.
  • Carry out and record learning and development activities.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 3)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

Other requirements

Please note: There are no direct public transport links to our office, so candidates will need their own reliable transport to travel to and from work.

About this employer

We are a friendly, family-run transport company based in West Horndon, looking to recruit a motivated apprentice to join our team. This is an excellent opportunity to gain hands-on experience, develop valuable skills and build a rewarding career within the transport and logistics industry, while working alongside experienced professionals in a supportive environment.

Company benefits

  • Ongoing training and support from experienced colleagues.
  • Excellent opportunities for career progression, including the possibility of a permanent full-time position on successful completion of the apprenticeship.
  • 28 days' paid holiday, including bank holidays.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

On successful completion of the apprenticeship, and subject to satisfactory performance and successful completion of the programme, there is the opportunity to secure a permanent, full-time position with the company. We are committed to investing in our apprentices and supporting their long-term career development, with opportunities to progress and take on increased responsibilities as their skills and experience grow.

Ask a question

The contact for this apprenticeship is:

SOUTH ESSEX COLLEGE OF FURTHER AND HIGHER EDUCATION

Diane Ridgley

diane.ridgley@southessex.ac.uk

01702221858

The reference code for this apprenticeship is VAC2000061800.

Apply now

Closes in 25 days (Monday 30 November 2026 at 11:59pm)