Business Administration Apprentice

WARE TOWN COUNCIL

WARE (SG12 9AL)

Closes in 24 days (Friday 27 November 2026 at 11:59pm)

Posted on 3 November 2026

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Summary

Provide effective and reliable administrative support to all teams, assisting with the day-to-day running of the office and contributing to the delivery of key council services including general administration, Ware Priory Trading activities, community events, finance, and cemetery and allotments services. 

Wage

£26,427 a year

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Thursday, 9.00am to 5.00pm. Friday, 9.00am to 4:30pm.

37 hours a week

Start date

Monday 7 December 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide day-to-day administrative support to all teams across the Council, including word processing, data entry, filing, scanning, and photocopying. 
  • Assist with the preparation and distribution of agendas, reports, and minutes for Council and committee meetings. 
  • Maintain accurate and up-to-date filing systems (both electronic and paper-based) in line with the Council's document management and data protection policies. 
  • Order office supplies and assist with stock management. 
  • Support the preparation of correspondence, reports, and documents as directed. 
  • Assist with organising Council events, including the Annual Allotment Competition and Awards Ceremony and civic ceremonial events. 
  • Provide administrative cover across service areas as required, including supporting the Cemetery & Allotments Officer and Finance & Admin Officer. 
  • Set up function rooms, furniture layouts, and basic audio-visual equipment as required under the supervision of the Sales, Marketing and Operations Manager or their team. 
  • Provide assistance for meeting refreshments as required.
  • Support the sales and enquiry process including responding to event enquiries, recording information in the CRM system, and issuing simple quotations and booking forms as directed. Day-to-day operational supervision of Priory Trading tasks is provided by the Sales, Marketing and Operations Manager or their supervisory team. 
  • Support events team with community activities including meeting and greeting attendees for the community cinema and other activities. 
  • Act as a first point of contact for visitors to The Priory, greeting members of the public, Councillors, and contractors in a professional and welcoming manner. 
  • Answer telephone calls, take messages, and direct enquiries to the appropriate member of staff. 
  • Handle routine written and email correspondence under supervision, drafting responses as directed. 
  • Maintain the reception kitchen area to a clean and professional standard; monitor the tenant kitchen dishwasher. 
  • Undertake all activities related to the Business Administrator Level 3 Apprenticeship Standard, including attending off-the-job training sessions. 
  • Maintain a reflective learning log and contribute to apprenticeship portfolio and progress reviews. 
  • Undertake such other duties as are reasonably consistent with the grading and character of the post. 
  • Comply with the Data Protection Act 2018 and the Council's Data Protection Policy. 

Where you'll work

THE PRIORY
HIGH STREET
WARE
SG12 9AL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HERTFORD REGIONAL COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Working towards completing Level 3 Business Administration Apprenticeship Standard. Work based learning with attendance at Hertford Regional College Broxbourne campus once per month for workshops with Assessor.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4-9)
  • Maths (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Willing to learn
  • Adaptability
  • Enthusiasm
  • Positive attitude

About this employer

Ware Town Council is the first tier of local government for Ware, a historic market town in East Hertfordshire. It is a small, busy organisation with a precept of just over £2 million, 22 permanent staff and around 30 casual staff.

The Council manages the town cemetery and allotments, maintains public spaces and runs a year-round programme of community events, including Ware Festival. As Trustee of the Priory Charity, it also manages The Priory, its grounds and the Ware Priory Lido.

Staff are based at The Priory in the town centre. The team is friendly, collaborative and committed to staff development.

http://www.waretowncouncil.gov.uk (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

There may be opportunities for career progression and the potential for a permanent position following successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

HERTFORD REGIONAL COLLEGE

The Apprenticeship Team

apprenticeship@hrc.ac.uk

01992411572

The reference code for this apprenticeship is VAC2000061725.

Apply now

Closes in 24 days (Friday 27 November 2026 at 11:59pm)