Apprentice Licensing Customer Service Assistant

Solihull Metropolitan Borough Council

Solihull (B91 3RG)

Closes in 16 days (Sunday 15 November 2026)

Posted on 30 October 2026

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Summary

To provide support to the Licensing Team to meet high service demand.

The function of this post is to provide assistance and support in answering customer queries within the Licensing Team in Regulatory Services, and in particular assisting the Taxi Licensing Training Officer.

Wage

£24,552 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 9.00am to 5.00pm.

37 hours a week

Start date

Friday 1 January 2027

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To be trained to answer all enquiries in a timely, courteous, and professional manner, ensuring that customer needs are clearly understood, and those enquiries are followed through to conclusion, through the use of effective problem solving and interpersonal skills.

To use own initiative and problem-solving skills to deal with enquiries via a range of communication methods including face to face, telephone, and email.

To be first point of contact for the public and other service users that have made enquiries or requests for services and to ensure they are received and recorded correctly.

To work as part of a team to handle difficult or sensitive issues and customer complaints effectively.

To communicate effectively with customers and take responsibility for keeping accurate and up to date records in accordance with appropriate standards, procedures and quality management systems of the service.

Where you'll work

The Core Library
Homer Road
Solihull
B91 3RG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Face to face workshops every month on the work premises.

Requirements

Essential qualifications

GCSE in:

  • English (grade A-C/4 or above)
  • Maths (grade A-C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Team working

About this employer

Here at Solihull Council we want to ensure that all our citizens have an equal chance to share in Solihull’s success. We do this by putting our customers at the heart of everything we do. We recognise that our employees are the key factor in achieving our vision. As such, we are always on the lookout for talented individuals, who want to make a real positive difference to people’s lives and can help us to continue building on our success.

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

There is no guarantee of a permanent role at the end of the apprenticeship but there is the opportunity to apply for any relevant internal vacancies.

Ask a question

The contact for this apprenticeship is:

COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED

The reference code for this apprenticeship is VAC2000061695.

Apply now

Closes in 16 days (Sunday 15 November 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.