Business Administration/Customer Service Apprentice

UNIVERSAL SOLUTIONS TRADING LTD

HALESOWEN (B62 8DF)

Closes in 16 days (Sunday 15 November 2026 at 11:59pm)

Posted on 30 October 2026

---

Summary

The administrator will support the day-to-day running of the office, assisting with customer enquiries, processing orders, preparing invoices, maintaining records coordinating deliveries and general customer relations. With the Operations Director and wider team they will help ensure administrative tasks are completed accurately and on time.

• Wage:

  £12,480 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Minimum wage rates (opens in new tab)

  If Apprentice is under age 19 - wage is £8.00 per hour.

  If Apprentice is 19 or above - wage is £10.85 for the first 12 months.

• Training course: Business administrator (level 3)
• Hours: Monday - Friday, 9:00am - 3:30pm (30 mins lunch).

  30 hours a week

• Start date:

  Saturday 21 November 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are looking for an organised and enthusiastic Office Administration Apprentice to support the daily running of our office. Working closely with our Office Manager and wider team, you will gain practical experience in customer service, order processing and general business administration while completing your apprenticeship.

Key responsibilities

With training and supervision, you will:

• Respond to customer enquiries by telephone and email.
• Assist with processing customer orders and preparing order acknowledgements.
• Help coordinate deliveries and provide customers with order updates.
• Support the preparation of quotations and invoices.
• Maintain accurate customer records and update our CRM system.
• Assist with filing, data entry and managing shared inboxes.
• Support basic accounts administration, including recording invoices and following up payment queries.
• Assist with purchasing administration and updating stock records.
• Complete apprenticeship training and assessments, applying your learning in the workplace.

Where you'll work

UNIT 1
MUCKLOW HILL TRADING ESTATE
MUCKLOW HILL
HALESOWEN
B62 8DF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DUDLEY COLLEGE OF TECHNOLOGY

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3 Apprenticeship Standard qualification.

End Point Assessment.

No day release at college, all training to be done in the workplace
Candidates aged 16-18 who have not already achieved GCSE Grade 4/C/Level 2 English and maths, will be required to undertake maths and English as part of their apprenticeship (also undertaken in the workplace).

More training information

Employer Training

• Practical experience across office administration, customer service and operations.
• Support from an experienced Office Manager and team.
• Time and support to complete apprenticeship training.
• Opportunities to develop your skills and take on greater responsibility as you progress.

Full training and ongoing support will also be provided for:

• Xero: Creating invoices, maintaining customer records and supporting basic accounts administration.
• CRM system: Updating customer details, recording enquiries and tracking follow-up actions.
• Microsoft Office: Using Outlook, Word and Excel for emails, documents, spreadsheets and daily administration.
• Office procedures: Processing orders, handling customer enquiries, coordinating deliveries and maintaining accurate records.

You will receive guidance from our Operations Director and wider team alongside your apprenticeship training, and receive:

• Practical experience across office administration, customer service and operations.
• Support from an experienced Office Manager and team.
• Time and support to complete apprenticeship training.
• Opportunities to develop your skills and take on greater responsibility as you progress.

Requirements

Essential qualifications

GCSE in:

• English Language or Literature (grade 4/C/Functional Skills Level 2)
• maths (grade 4/C/Functional Skills Level 2)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Number skills
• Team working
• Written skills
• Basic Email, Word & Excel
• Accurate data entry
• Able to prioritise
• Able to follow instructions
• Friendly & Polite
• Professional
• Reliable & Punctual
• Enthusiastic
• Willing to learn
• Comfortable asking questions
• Comfortable receiving feedback

Other requirements

Previous office experience is not essential, as training and support will be provided.

The role requires good organisation, attention to detail, confident communication and the ability to prioritise a varied workload.

About this employer

Universal Solutions – Hygiene Innovations is a UK-based designer, manufacturer, and supplier of innovative hygiene and healthcare products. The company specialises in commercial air care, flying insect control, sterilisation, chemical storage systems, and washroom hygiene solutions, serving a wide range of businesses worldwide. With a strong focus on performance, sustainability, and customer service, Universal Solutions develops environmentally conscious products such as toxin-free fragrance systems and energy-efficient insect control technologies. The company also offers bespoke branding and OEM manufacturing services, helping partners deliver tailored hygiene solutions that meet the needs of modern workplaces and public environments

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

The possibility of a permanent role within the company.

Ask a question

The contact for this apprenticeship is:

DUDLEY COLLEGE OF TECHNOLOGY

Julie Perks

julie.perks@dudleycol.ac.uk

01384 363314

The reference code for this apprenticeship is VAC2000061634.

Apply now

Closes in 16 days (Sunday 15 November 2026 at 11:59pm)