Sales Operations Level 4 Apprentice (Medical Software Sales)
HD CLINICAL LTD
Start Hill, (CM22 7WE)
Closes in 18 days (Monday 23 November 2026)
Posted on 5 November 2026
Contents
Summary
Start your career with NEXUS / HDC, a leading supplier of clinical healthcare technology to the NHS and private healthcare providers! Learn how sales really works, speak to customers, find new business opportunities, attend different networking events and build valuable skills while working towards a Level 4 Sales Executive qualification.
- Wage
-
£20,000 a year
- Training course
- Sales executive (level 4)
- Hours
-
Monday - Friday, 9.00am - 5.00pm. (1 hour lunch).
35 hours a week
- Start date
-
Monday 30 November 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main Duties & Responsibilities
Sales Development & Customer Engagement
- Support lead generation activities through market research, networking, referrals and marketing campaigns
- Support customer communications and relationship management
- Identify and qualify prospective customers within NHS and private healthcare organisations
- Assist in preparing proposals, quotations, presentations and customer communications
- Participate in customer meetings, account reviews and product demonstrations
- Build and maintain positive relationships with customers and stakeholders
- Identify opportunities for upselling, cross-selling and account growth
- Support attendance at exhibitions, conferences, webinars and industry events
- Develop a detailed understanding of products, services, customers and healthcare markets
- Attend customer visits and meetings
- Maintain CRM records, KPI packs and Account Development Plans
Sales Operations & Commercial Support
- Maintain accurate and up-to-date customer, opportunity and activity records within the CRM system
- Monitor sales pipelines and ensure opportunities are progressed and recorded appropriately
- Produce weekly and monthly sales activity, pipeline and performance reports
- Assist with sales forecasting and revenue tracking activities
- Analyse customer and sales data to identify trends, opportunities and areas for improvement
- Support the preparation of management dashboards, KPIs, Review packs
- Coordinate commercial documentation including quotations, contracts and tender tracking
- Support account planning and customer review processes
- Assist with implementation and adoption of CRM and sales enablement tools
- Ensure sales data integrity, compliance and reporting accuracy
Process Improvement & Business Intelligence
- Conduct market and competitor research to support commercial planning
- Identify opportunities to improve sales processes and customer experiences
- Assist in developing and maintaining sales procedures and best practice guidance
- Support continuous improvement projects across sales and customer service functions
- Share insights and recommendations with managers to support strategic decision-making
- Marketing campaigns work with the marketing team to build campaigns
- Research our customer base, share the research with the wider team
Performance Measures
- Successful completion of the Level 4 Sales Executive Apprenticeship
- Accuracy and completeness of CRM records
- Number and quality of qualified sales opportunities generated
- Timely production of sales reports, KPI packs and dashboards
- Pipeline management and forecasting accuracy
- Contribution to sales process improvements
Where you'll work
Thremhall Park,
Start Hill,
CM22 7WE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE NVQ TRAINING CENTRE LIMITED
Training course
Sales executive (level 4)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
- Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
- Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
- Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
- Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
- Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
- Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
- Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
- Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
- Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
- Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.
Training schedule
Teaching and learning the skills, knowledge and behaviours to be a competent Sales Executive.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative skills
- Communication skills
- Creative
- Customer care skills
- Driving License
- Flexible
- Initiative
- IT skills
- Organisation skills
- Problem solving skills
- Resiliance
- Sales Skills
- Team working
Other requirements
Work Experience Requirements
Essential…
- Previous customer service, retail, administration or sales experience
Desirable…
- Experience supporting events, exhibitions or marketing campaigns
- Experience using a CRM system such as Zendesk, Pipedrive, Salesforce or similar
- Experience producing reports using Excel and CRM
- Experience maintaining accurate records and databases
- Understanding of business processes and continuous improvement principles
- Knowledge of the NHS or healthcare sector
About this employer
NEXUS / HDC (the trading name of HD Clinical Ltd) is a leading independent supplier of clinical information systems to the NHS and private healthcare providers.
Our product portfolio supports a range of clinical areas, including Endoscopy, Cardiology, Neurophysiology, Respiratory, Urology and Women’s Health.
HD Clinical joined the Nexus Group in 2024, rebranding as NEXUS / HDC at the beginning of 2026, and now forms part of the wider Nexus technology ecosystem.
https://www.nexus-hdc.com/ (opens in new tab)
Company benefits
Secure on-site parking with EV charging available (free to employees).
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
This apprenticeship offers an excellent opportunity to build a long-term career in sales and commercial operations within the healthcare technology sector. By gaining hands-on experience and a Level 4 Sales Executive qualification, you could progress into roles such as Sales Executive, Business Development Executive, Account Manager or Sales Operations Specialist, with opportunities to develop into senior commercial and management positions.
Ask a question
The contact for this apprenticeship is:
THE NVQ TRAINING CENTRE LIMITED
Krystyna Nalomenko
Krystyna@apprenticeship-centre.co.uk
0845-223 5020
The reference code for this apprenticeship is VAC2000061564.
Apply now
Closes in 18 days (Monday 23 November 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.