Business Administration and Reception Apprentice

UNITED KINGDOM EDUCATION & FAITH FOUNDATION

OLDHAM (OL1 1SR)

Closes in 22 days (Saturday 21 November 2026 at 11:59pm)

Posted on 30 October 2026

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Summary

This role provides reception and administrative support within a charity, acting as a first point of contact for service users and visitors. You will be answering calls and emails, dealing with enquiries, processing referrals, completing basic initial assessment forms and directing information to the appropriate staff. 

Wage

£12,480 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Administration assistant (level 2)
Hours
Monday to Friday 9.30am - 4pm

30 hours a week

Start date

Monday 30 November 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Reception duties: Welcome people accessing the charity for courses, appointments or meetings with staff, and direct them to the appropriate person.
Telephone and email enquiries: Answer incoming calls, respond to basic queries, take messages, transfer calls and forward emails to the relevant staff members.
Referral administration: Check incoming referrals, make initial telephone contact with service users, complete a basic initial assessment form and forward the information to the appropriate staff member for follow-up.
Practical support for service users: Prepare basic food parcels and clothing packs for individuals accessing the charity’s services.
Promotional materials: Create simple posters and promotional materials to advertise the charity’s services and activities.

Where you'll work

72 YORKSHIRE STREET
OLDHAM
OL1 1SR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE OLDHAM COLLEGE

Training course

Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

Off the job training will take place at Oldham College and at work 

Requirements

Essential qualifications

GCSE in:

English and Maths (grade Grades 9-4 (A*-C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

UKEFF (UK Education & Faith Foundation) is a registered charity based in Oldham town centre but working regionally and in some cases nationally. UKEFF was set up to educate the community to break down social and economic barriers and create harmony. Over the years the work of UKEFF has expanded to support communities facing poverty and lack of access to support, be it welfare benefits, education or navigating the legal system.
UKEFF has since 2015 ran the Oldham Food Aid Hub which has been the lifeline for the local community to self-refer or be referred in by organisations, to access crisis support and ongoing support be it, food, clothing or financial support through our voucher scheme.
Our team is made up of staff and volunteers who strive for the betterment of our community.

https://www.ukeff.org/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Continued employment for the right candidate

Ask a question

The contact for this apprenticeship is:

THE OLDHAM COLLEGE

Deborah Wynn

deborah.wynn@oldham.ac.uk

01617853586

The reference code for this apprenticeship is VAC2000061550.

Apply now

Closes in 22 days (Saturday 21 November 2026 at 11:59pm)