Apprentice Cafe Assistant

Majesty House Cafe

Hampshire (SO16 8BB)

Closes in 16 days (Sunday 15 November 2026 at 11:59pm)

Posted on 30 October 2026

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Summary

We’re a community café with a big heart for our older community. Our aim is to create a warm, comfortable atmosphere where everyone who walks through our door feels welcome, accepted and at home.

We’re looking for an enthusiastic, friendly person to join our team as an Apprentice Café Assistant.

Wage

£14,560 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Food and beverage team member (level 2)
Hours
Monday - Friday, 8am - 4pm

35 hours a week

Start date

Tuesday 1 December 2026

Duration

1 year 2 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

What you’ll be doing:

  • Greeting and serving customers with a smile
  • Taking orders and serving food and drinks
  • Making teas, coffees and other hot drinks
  • Keeping the café clean and tidy, including wiping tables and mopping
  • Helping the team keep things running smoothly

Where you'll work

Andromeda Road
Lordshill
Southampton
Hampshire
SO16 8BB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HTP APPRENTICESHIP COLLEGE LTD

Training course

Food and beverage team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Serve food and beverages to individual business standards.
  • Identify opportunities and apply techniques to increase sales and improve customer experience.
  • Tailors communication techniques to meet customer needs and build rapport.
  • Maintain a safe, hygienic, and secure working environment.
  • Comply with health and safety legislation, regulations, guidelines and procedures.
  • Follow food safety and allergen legislation and procedures applicable to own role.
  • Use technology and equipment in line with business policy to meet customer needs.
  • Handle transactions and payments securely.
  • Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
  • Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
  • Use professional methods of communication that are tailored to different situations, and individual and team needs.
  • Manages own time and workload, prioritising tasks.
  • Maintain and rotate stock according to life cycle and business processes.
  • Ensure equipment and technology faults and maintenance issues are reported promptly.
  • Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
  • Keep up to date with changes to products and processes.
  • Uses feedback to improve own performance.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows and supports equity, diversity and inclusion legislation and principles.
  • Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
  • Serve food and beverages to individual business standards.
  • Identify opportunities and apply techniques to increase sales and improve customer experience.
  • Tailors communication techniques to meet customer needs and build rapport.
  • Maintain a safe, hygienic, and secure working environment.
  • Comply with health and safety legislation, regulations, guidelines and procedures.
  • Follow food safety and allergen legislation and procedures applicable to own role.
  • Use technology and equipment in line with business policy to meet customer needs.
  • Handle transactions and payments securely.
  • Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
  • Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
  • Use professional methods of communication that are tailored to different situations, and individual and team needs.
  • Manages own time and workload, prioritising tasks.
  • Maintain and rotate stock according to life cycle and business processes.
  • Ensure equipment and technology faults and maintenance issues are reported promptly.
  • Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
  • Keep up to date with changes to products and processes.
  • Uses feedback to improve own performance.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows and supports equity, diversity and inclusion legislation and principles.
  • Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Training schedule

You will be undertaking the Level 2 Food and Beverage Apprenticeship Standard and fully supported by HTP Apprenticeship College.

You will be developing Knowledge, Skills, and Behaviours in the following areas:

  • Deliver professional food and beverage service
  • Build product knowledge
  • Use effective sales and upselling techniques
  • Follow food safety and hygiene standards
  • Operate workplace systems and equipment
  • Work effectively as part of a team.


As an apprentice, a portion of your contracted hours – typically around six per week – will be dedicated to off-the-job training, helping you
build new knowledge and skills related to your apprenticeship. This training will take place at the Cafe.

More training information

To find out more about HTP Apprenticeship College, visit www.htp.ac.uk

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Customer care skills
  • Team working
  • Non judgemental
  • Patience

About this employer

Majesty House Café is a friendly, non-profit community café located inside the Majesty House Centre in Lordshill, Southampton.

https://www.majestyhouse.org/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

It is hoped you will progress onto a higher level apprenticeship such as Hospitality Supervisor.

Ask a question

The contact for this apprenticeship is:

HTP APPRENTICESHIP COLLEGE LTD

Simon Attrill

simon.attrill@htp.ac.uk

The reference code for this apprenticeship is VAC2000061525.

Apply now

Closes in 16 days (Sunday 15 November 2026 at 11:59pm)