Cruise Specialist Apprentice
Paramount Cruises
London (W1T 1DN)
Closes in 15 days (Friday 13 November 2026 at 11:59pm)
Posted on 29 October 2026
Contents
Summary
An exciting opportunity to start a career as a Cruise Specialist. Working alongside our experienced cruise sales team, you'll learn how to help customers plan and book their perfect cruise holiday, while completing a nationally recognised apprenticeship qualification with our training partner. No previous sales or travel experience required.
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
National Minimum Wage and National Living Wage rates - GOV.UK
The pay may be negotiated and may rise after a probation period has been successfully completed.
- Training course
- Travel consultant (level 3)
- Hours
-
Hours will be worked on a rota basis and will include weekend working. Full details of the working pattern will be discussed at interview.
37 hours 30 minutes a week
- Start date
-
Tuesday 1 December 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Respond to customer enquiries by phone, email and live chat in a friendly and professional manner.
- Learn to research and quote cruise holidays, including flights, hotels and transfers, using our booking systems.
- Follow up quotes and enquiries to help convert them into bookings.
- Keep accurate customer and enquiry records in our CRM.
- Support the sales team with booking administration, documentation and amendments.
- Build product knowledge of cruise lines, ships and destinations.
- Work towards individual and team sales targets, as your skills develop.
Where you'll work
10-11 Percy Street
London
W1T 1DN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
A S TRAINING (INTERNATIONAL) LIMITED
Training course
Travel consultant (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
- Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
- Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
- Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
- Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
- Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
- Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
- Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
- Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
- Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
- Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
- Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
- Sustainability: Adapt working practices to minimise the negative effect on the environment
Training schedule
- This apprenticeship forms part of a formal qualification. On successful completion, you will achieve a Level 3 Travel Consultant qualification, which will be added to your digital achievement record.
- Working with our chosen training provider, you will be assigned a specialist Travel Assessor who will support you throughout your apprenticeship, ensuring you have a rewarding, enjoyable and enriching learning journey.
- Training will be delivered online and face-to-face, both individually and in group sessions, providing a varied and engaging learning experience.
- You will be allocated 6 hours per week within the workplace to dedicate to your qualification, with full support from your manager and assessor.
- By learning directly from industry specialists and experienced colleagues, you can become a fully qualified Travel Consultant in just over 12 months.
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
Other requirements
- A genuine interest in travel
- Confident telephone manner
- Good interpersonal skills
- Eager to learn and take on feedback
About this employer
Paramount Cruises is an independent, award-winning cruise specialist based in the heart of London. Having helped more than 20,000 customers enjoy cruise holidays around the world, our experienced
team combines personal service with first-hand knowledge of ships, destinations and cruise lines.
As a member of CLIA and part of the Moresand Group, which has nearly 40 years of travel industry experience, we have established strong relationships with the world’s leading cruise lines. Our
partnerships with airlines including British Airways, Virgin Atlantic and Emirates also help us create complete cruise holidays combining flights, hotels, transfers and memorable experiences ashore.
https://www.paramountcruises.com/about-us (opens in new tab)
Company benefits
- Familiarisation trips
- Ship visits and cruise line training
- Staff travel discounts
- 22 days holiday
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
On successful completion of the Travel Consultant Level 3 apprenticeship, you may be offered the opportunity to complete a further qualification that will enhance your skill set. The next steps will be discussed in your 1-2-1's.
Ask a question
The contact for this apprenticeship is:
A S TRAINING (INTERNATIONAL) LIMITED
A S Training
info@as-training.co.uk
The reference code for this apprenticeship is VAC2000061520.
Apply now
Closes in 15 days (Friday 13 November 2026 at 11:59pm)