Front of House / Customer Service Apprentice

MIRCHI INDIAN RESTAURANT LIMITED

STOKE ON TRENT (ST1 4LY)

Closes in 18 days (Sunday 15 November 2026 at 11:59pm)

Posted on 28 October 2026

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Summary

Start your hospitality career as a Front of House Apprentice. You’ll learn to welcome guests, take orders, serve food and drinks, and respond to customer enquiries. Gain practical experience, build your confidence and communication skills, and complete a Customer Service qualification while helping guests enjoy great dining experiences.

Wage

£12,480 to £19,827.60, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

You will be contracted to work at least 30 hours; however, we may allocate more hours as demand requires. You will be informed in advance.

The National Minimum Wage for apprentices applies to this role, and we will review the salary after 12 months.

 

Training course
Customer service practitioner (level 2)
Hours
You will work 5 days out of 7, including weekends, primarily in the evenings. Your weekly hours will range from 30 to 37, with shifts agreed on a rota basis.

30 hours a week

Start date

Tuesday 1 December 2026

Duration

1 year

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Welcome guests, check bookings and show customers to their tables.
  • Explain menu options and offers, developing knowledge of Mirchi’s food and drinks.
  • Take customer orders accurately and communicate them to the kitchen team.
  • Serve food and drinks, check that customers are happy and respond to requests.
  • Answer telephone and face-to-face enquiries, helping with bookings and takeaway orders.
  • Refer allergy and dietary enquiries to the appropriate team member and follow the restaurant’s procedures.
  • Prepare tables before service, clear used dishes and keep front of house areas clean and welcoming.
  • Learn to use the till, process payments and follow cash-handling procedures.
  • Listen to customer feedback and help resolve straightforward concerns, referring issues to a supervisor when needed.
  • Work with colleagues to keep service running smoothly, following food hygiene, health and safety procedures.

Where you'll work

60 SNOW HILL
STOKE ON TRENT
ST1 4LY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STOKE-ON-TRENT COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2.

All training will take place in the workplace, with a subject-matter specialist Skills Coach conducting visits for support.

More training information

Although training will predominantly take place in the workplace, apprentices will be able to utilise student facilities at either of Stoke-on-Trent College's campuses (Burslem and Cauldon).

Requirements

Essential qualifications

GCSE in:

  • English (grade 4 / C)
  • Maths (grade 4 / C)

Functional Skills (If GCSEs are not at 4/C) in:

Maths and/or English (grade Pass)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

Other requirements

  • You must be available to work mainly evening shifts, including weekends, across 5 days out of 7.
  • You will need reliable travel arrangements to and from the restaurant, including after evening shifts when public transport may be limited.
  • The role involves spending extended periods on your feet, moving around the restaurant and carrying food, drinks and tableware. 
  • You must follow the restaurant’s food hygiene, health and safety, personal hygiene and dress requirements.
  • You must take part in apprenticeship training and complete learning activities alongside your day-to-day duties.

About this employer

Mirchi is an Indian restaurant in Hanley, Stoke-on-Trent, offering dine-in, takeaway and catering services. Our menu celebrates South Indian cuisine, including dosas, biryanis and curries.

The front-of-house team plays an important role in welcoming guests and helping them enjoy their dining experience.

As an apprentice, you will gain practical restaurant service experience while developing customer service, communication, and teamwork skills.

https://mirchistoke.co.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Full Time Role
  • Pay adjustment to the national minimum wage by age 

Ask a question

The contact for this apprenticeship is:

STOKE-ON-TRENT COLLEGE

The reference code for this apprenticeship is VAC2000061476.

Apply now

Closes in 18 days (Sunday 15 November 2026 at 11:59pm)