Business administration Apprentice

ATL HAULAGE CONTRACTORS LTD

PACIFIC AVENUE (SS17 9FA)

Closes in 7 days (Wednesday 4 November 2026 at 11:59pm)

Posted on 28 October 2026

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Summary

Business administration Apprentice, within customer service department.

An excellent opportunity to start a career in logistics and customer service while supporting one of the UK's leading container haulage operations.

Wage

£18,000 a year

Minimum wage rates (opens in new tab)

  • We will pay salary of £22,600 to all 19 years and above during the apprenticeship term (and rising to £26,600 at aged 21 or by completing the programme and being offered a job, whichever comes first)
Training course
Business administrator (level 3)
Hours
Monday - Friday, 08.30 -17.30 with an unpaid 1 hour of lunch.

40 hours a week

Start date

Wednesday 11 November 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Customer Service department :

  • Act as a first point of contact for customers, operators and drivers
  • Process export bookings and vessel checks
  • Liaise with shipping lines and depots regarding container movements
  • Manage shared mailboxes and customer portals
  • Maintain accurate operational records
  • Support transport operators and drivers with administration
  • Carry out container checks and booking verification
  • Use Microsoft Outlook, Excel and Word to support operations
  • Provide general administrative support to the operations team
  • A more comprehensive job description will be provided at the beginning of employment

Where you'll work

LONDON GATEWAY LOGISTICS PARK 1
SOUTH 3
PACIFIC AVENUE
SS17 9FA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BASINGSTOKE ITEC LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English and maths (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness

About this employer

  • ATL Haulage Contractors is an industry-leading road haulier

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Full-time position available subject to apprentice performance
  • Payment in line with market rates and location for the role
  • Possibility of company awarded training available

Ask a question

The contact for this apprenticeship is:

BASINGSTOKE ITEC LIMITED

The reference code for this apprenticeship is VAC2000061472.

Apply now

Closes in 7 days (Wednesday 4 November 2026 at 11:59pm)