ICT Apprenticeship Level 3

Thorlux Lighting

Worcestershire (B98 9HH)

Closes in 31 days (Saturday 28 November 2026 at 11:59pm)

Posted on 28 October 2026

Print

Contents

Summary

The broad purpose of the ICT occupation is to deliver efficient operation and control of the IT infrastructure (comprising physical or virtual hardware, software, network services and data storage) that is required to deliver and support the information systems needs of an organisation.

Wage

£15,080 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday. Shifts to be confirmed.

36 hours 15 minutes a week

Start date

Tuesday 5 January 2027

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Act as a first point of contact for IT support requests by phone, email, Teams and in person.
  • Log, prioritise and track tickets in the support desk system, keeping users updated through to resolution.
  • Diagnose and resolve 1st line issues such as password resets, account lockouts, printing, email and software faults.
  • Escalate more complex issues to 2nd and 3rd line colleagues with clear notes on what has been tried.
  • Set up new starters and process leavers, including user accounts, mailboxes, group memberships and equipment.
  • Build, deploy and re-image Windows laptops and desktops, and install approved software.
  • Maintain an accurate IT asset register as equipment is issued, moved or returned.
  • Assist with the administration of Windows Server, Active Directory and Group Policy.
  • Support the virtualised server estate, monitoring hosts and virtual machines and assisting with builds and patching.
  • Assist with Microsoft Azure and Entra ID administration, including user and licence management.
  • Assist with the support of the network, including switches, WiFi, firewalls and VPN, and help with fault-finding.
  • Carry out routine checks on backups, patching, antivirus and system health, reporting anything unusual.
  • Follow change control and security procedures, and keep technical documentation up to date.
  • Create and maintain knowledge base articles, user guides and hints and tips.
  • Take part in IT projects such as hardware refreshes, office moves and system upgrades.

Where you'll work

Merse Road
Redditch
Worcestershire
B98 9HH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HEART OF WORCESTERSHIRE COLLEGE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Delivered on site

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Team working

About this employer

Thorlux Lighting is a UK-based lighting manufacturer located in Redditch, Worcestershire, and is part of the FW Thorpe Plc group. Founded in 1936, the company designs and manufactures professional lighting products, including LED lights, emergency lighting and intelligent lighting control systems for commercial and industrial buildings. Thorlux focuses on energy efficiency, innovation, product quality and sustainability.

Company benefits

  • Holidays – 25 days plus 8 bank holidays
  • Pension – match (either 5,6 or 7%)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Routes such as:

  • IT Support Technician
  • Senior Roles
  • Advanced technical roles

Ask a question

The contact for this apprenticeship is:

HEART OF WORCESTERSHIRE COLLEGE

The reference code for this apprenticeship is VAC2000061405.

Apply now

Closes in 31 days (Saturday 28 November 2026 at 11:59pm)