Network & Infrastructure Engineer apprentice
IT 4 AUTOMATION LTD
EPSOM (KT19 8JD)
Closes in 26 days (Saturday 28 November 2026 at 11:59pm)
Posted on 2 November 2026
Contents
Summary
We are looking for someone curious, dependable and good with people to join our service desk and grow into a qualified network engineer. You don’t need IT experience. We will teach you the technology; we need you to bring the right attitude, a logical mind and a genuine wish to help customers.
- Wage
-
£22,568 a year
Minimum wage rates (opens in new tab)
Up to £22,568 - 26,437 salary, age dependent
- Training course
- Network engineer (level 4)
- Hours
-
Monday to Friday, 9.00am to 5.00pm.
37 hours 30 minutes a week
- Start date
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Tuesday 1 December 2026
- Duration
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2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Level 1 service desk
- Carry out the start-of-day and end-of-day processes, preparing the managed service screens and logins for operations.
- Perform the start-of-day checks covering premises, server room, phones and service desk set-up, and raise any exceptions promptly.
- Prepare the daily Operational Readiness Report (ORR). This covers backup status, Cyber Smart score, Graylog usage and sidecar health, per-customer security statistics and analysis.
- Answer customer calls, log, triage, update and follow up tickets in the PSA (Halo), keeping customers informed and notes clear enough for any engineer to pick up.
- Raise line faults with carriers and chase them through to resolution.
- Diagnose and fix first-line problems with PCs, user accounts, connectivity, Wi-Fi and remote access.
- Perform basic connectivity, service and post-change tests following documented procedures, and record the results.
- Escalate more complex issues to senior engineers with the right information - clear notes on what has been checked and found, and learn from how they solve them.
- Carry out routine checks, patching, backups and monitoring on customer networks, servers and security devices.
- Keep documentation, asset records and our ISO procedures up to date.
Level 2 support (with guidance)
- Investigate and resolve selected Level 2 tickets, agreed with the Service Desk Champion and reviewed by a senior engineer.
- Draft customer reports from documented procedures, for review by senior engineers.
As you progress (engineering)
- Configure and support switches, routers, firewalls and wireless access points.
- Build and maintain Windows and Linux servers and virtual machines on Proxmox.
- Help investigate security alerts and apply security hardening.
- Join engineers on customer sites to install, upgrade and commission networks.
- Plan and deliver a small network project of your own, which forms the basis of your End Point Assessment.
Attitude
- You are reliable: you turn up, follow through and own your mistakes.
- You stay calm and patient when something is broken and a customer is frustrated.
- You want to keep learning, and you will put in the study time to pass your exams.
- You take security and confidentiality seriously.
Aptitude
- You enjoy working out how things work and why they have stopped working.
- You think logically and methodically, and you write down what you find.
- You have a genuine interest in networks, computers or cybersecurity (a home lab, a self-built PC, gaming servers or online courses all count).
Customer manner
- You speak clearly and politely on the phone and in writing.
- You can explain technical things in plain English to people who aren’t technical.
- You are happy to ask for help, and you work well in a small team.
Where you'll work
UNIT 3
30 WEST HILL
EPSOM
KT19 8JD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LEEP TALENT LIMITED
Training course
Network engineer (level 4)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Apply tools and techniques when securely operating and testing networks.
- Install and configure network components.
- Implement tools and techniques to monitor, identify, analyse and record systems performance in line with defined specifications.
- Maintain security of the network against potential threats.
- Apply tools and or techniques to gather information to troubleshoot issues and or isolate, repair or escalate faults.
- Communicate outcomes of tasks and record actions in line with organisational procedures.
- Upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime.
- Interpret information and or specifications received from a manager, customer or technical specialist and accurately implement the defined requirements.
- Implement techniques to optimise systems or component performance in line with defined specifications.
- Apply the required level of responsibility when organising and prioritising work tasks, clients’ or stakeholders’ requests in line with SLAs and organisation processes.
- Explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints.
- Operate securely, and apply process, policies and legislation within their business responsibilities.
- Configure and maintain network addressing in line with customer requirements.
- Ensure compliance of network engineering outputs with change management processes including Secure Access Service Edge SASE or Zero-trust networking .
- Apply tools and techniques when securely operating and testing networks.
- Install and configure network components.
- Implement tools and techniques to monitor, identify, analyse and record systems performance in line with defined specifications.
- Maintain security of the network against potential threats.
- Apply tools and or techniques to gather information to troubleshoot issues and or isolate, repair or escalate faults.
- Communicate outcomes of tasks and record actions in line with organisational procedures.
- Upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime.
- Interpret information and or specifications received from a manager, customer or technical specialist and accurately implement the defined requirements.
- Implement techniques to optimise systems or component performance in line with defined specifications.
- Apply the required level of responsibility when organising and prioritising work tasks, clients’ or stakeholders’ requests in line with SLAs and organisation processes.
- Explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints.
- Operate securely, and apply process, policies and legislation within their business responsibilities.
- Configure and maintain network addressing in line with customer requirements.
- Ensure compliance of network engineering outputs with change management processes including Secure Access Service Edge SASE or Zero-trust networking .
Training schedule
As part of the Level 4 Network Engineer Apprenticeship Standard, you’ll be on a fast track to an industry-recognised qualification and your dedicated industry coach will support you through a blended approach that will include remote, in-person, 1-2-1 and group learning.
More training information
This role may involve occasional travel to customer sites (expensed)
Training and mentorship will be provided throughout the apprenticeship
Opportunity to progress into a full-time engineering role upon successful completion.
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C and above)
- Maths (grade 4/C and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
About this employer
IT4A is a leading provider of operational network, infrastructure, and managed security services. We empower Operational Technology organisations by maximising system availability, optimising cybersecurity, and ensuring compliance with CE and NIS regulations through proportionate, CAF-compliant solutions.
Our expertise lies in delivering specialised network, infrastructure, and cybersecurity solutions. Our mission is clear: to supply, host, connect, and protect your mission-critical operational infrastructure.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Potential full time position for the right candidate after completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
LEEP TALENT LIMITED
The reference code for this apprenticeship is VAC2000061380.
Apply now
Closes in 26 days (Saturday 28 November 2026 at 11:59pm)