Medical Administrator Assistant Apprenticeship

Lanchester Medical Centre

DURHAM (DH7 0LP)

Closes in 16 days (Friday 13 November 2026 at 11:59pm)

Posted on 28 October 2026

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Summary

An exciting opportunity to join a busy GP practice, gaining hands-on experience in patient services and administration. You will support patients with enquiries, appointments and medical records while developing valuable skills and working alongside a friendly, supportive healthcare team.

Wage

£15,600 to £24,784.50, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Training course
Administration assistant (level 2)
Hours
37.5 hours per week. 8.30am to 5.00pm, Monday to Friday, with a 30 min unpaid lunch break.

37 hours 30 minutes a week

Start date

Monday 23 November 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Patient Services

  • Respond to patient enquiries by telephone, email, and face-to-face.
  • Book, amend, and cancel patient appointments.
    Provide information and guidance regarding practice services.
  • Ensure patients are treated with courtesy, dignity, and respect at all times.

Administration

  • Process incoming and outgoing correspondence.
  • Scan, code, and file patient documents accurately onto clinical systems.
  • Maintain accurate and up-to-date patient records.
  • Register new patients and update demographic information.
  • Support practice recall and appointment systems.

Referrals and Clinical Support

  • Process referrals to hospitals, community services, and specialist clinics.
  • Monitor referral tracking systems and follow up where necessary.
  • Assist with the processing of test results and patient communications as directed by clinicians.
  • Support the administration of chronic disease monitoring and recall programmes.

Information Governance

  • Maintain strict confidentiality of patient and practice information.
  • Comply with GDPR, NHS guidelines, and practice policies.
  • Ensure accurate handling and storage of sensitive information.

Team Working

  • Work collaboratively with GPs, nurses, healthcare assistants, and administrative colleagues.
  • Provide cover for colleagues during periods of absence.
  • Participate in staff meetings and training activities.

Where you'll work

LANCHESTER MEDICAL CENTRE
DURHAM ROAD
LANCHESTER
DURHAM
DH7 0LP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DERWENTSIDE COLLEGE

Training course

Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

Workplace learning:

Employed within a GP Practice carrying out medical administrator duties. Learning through day-to-day tasks. Supported by Practice and Assistant Managers and experienced colleagues.

Off-the-job training:

Protected learning time during paid working hours, allowing the apprentice to do Practice mandatory training, online learning modules, one to one coaching and reviews.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Administrative skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

The successful candidate must pass a Disclosure and Barring Service (DBS) check.

About this employer

We are a primary healthcare service that provides comprehensive medical care. We are normally the first point of contact for patients seeking healthcare. We organise repeat medications, vaccinations, heath promotion, support patients with long term conditions such as diabetes. Our aim is to deliver high-quality care supporting patients to maintain their health and wellbeing.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Upon successful completion of the apprenticeship, there may be an opportunity for the right candidate to progress into a permanent position within the practice. However, continued employment is not guaranteed and will be dependent on performance and business needs.

Ask a question

The contact for this apprenticeship is:

DERWENTSIDE COLLEGE

The reference code for this apprenticeship is VAC2000061355.

Apply now

Closes in 16 days (Friday 13 November 2026 at 11:59pm)