Administrator Apprentice

SWIFT ACI LIMITED

Birmingham (B3 1UF)

Closes in 20 days (Tuesday 17 November 2026 at 11:59pm)

Posted on 28 October 2026

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Summary

We are seeking a motivated and organised Business Administrator to support the day-to-day operations of a leading training provider within a busy office environment.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday - Friday.

40 hours a week

Start date

Monday 30 November 2026

Duration

1 year 2 months

Positions available

3

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Providing day-to-day administrative support
  • Answering telephone calls and responding to emails
  • Updating records, databases and spreadsheets
  • Preparing documents and reports
  • Booking appointments and organising meetings
  • Handling customer, client or colleague enquiries
  • Processing paperwork and invoices
  • Supporting different teams with administrative tasks
  • Maintaining accurate and confidential records
  • Using Microsoft Office and other business systems
  • Supporting the smooth running of the office

Where you'll work

Unit 8
Caroline Point
62 Caroline Street
Birmingham
B3 1UF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SWIFT ACI LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • A recognised Level 3 apprenticeship qualification
  • Dedicated tutor support
  • Online learning
  • Paid time within your working week for apprenticeship training
  • Practical, on-the-job experience
  • Support throughout your apprenticeship
  • A dedicated workplace mentor
  • Paid holiday allowance

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C or above)
  • Maths (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Team working
  • Initiative

Other requirements

  • Willing to undertake a Discloure and Barring Service (DBS) check 

About this employer

Swift Childcare is dedicated to developing early years professionals through structured apprenticeships, hands‑on training, and pastoral support. It provides programmes for new entrants and advancing practitioners, as well as recruitment and development services for employers

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Possible progression within the company upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

SWIFT ACI LIMITED

Lucie

lucieh@hatch.training

01212855645

The reference code for this apprenticeship is VAC2000061316.

Apply now

Closes in 20 days (Tuesday 17 November 2026 at 11:59pm)