Apprentice Administrator

Chet Valley Medical Practice

LODDON (NR14 6QH)

Closes in 16 days (Friday 13 November 2026 at 11:59pm)

Posted on 28 October 2026

Print

Contents

Summary

The Apprentice will provide administrative support to the multidisciplinary practice team while developing the knowledge, skills and behaviours required for the role. The post-holder will receive a structured induction, regular supervision, workplace mentoring and protected off-the-job training in accordance with the apprenticeship programme.

Wage

£12,480 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Administration assistant (level 2)
Hours
This is a 30 hour position over four days. Shifts to be confirmed.

30 hours a week

Start date

Monday 30 November 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties may include:

  • Supporting the administration and reception teams with patient registration
  • Appointment booking, telephone and face-to-face enquiries, and the processing of electronic and paper information

Duties will be introduced gradually and undertaken within the apprentice’s level of training and assessed competence. The post-holder will help distribute information, messages and enquiries for the clinical team and liaise appropriately with multidisciplinary team members and external organisations, including secondary care and community service providers .

The post-holder will be an integral part of the general practice team and is expected to ask for support whenever unsure how to proceed or when a task is outside their current competence.

Where you'll work

CHET VALLEY MEDICAL PRACTICE
GEORGE HOUSE
40-48 GEORGE LANE
LODDON
NR14 6QH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

POULTEC TRAINING LIMITED

Training course

Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Patience

Other requirements

  • Able to meet the occupational health requirements of the role
  • Willingness to undertake a Disclosure and Barring Service check

About this employer

At Chet Valley Medical Practice, our mission is to deliver high-quality, personalised healthcare at the heart of our community. We are committed to clear, compassionate communication with patients, staff, and all stakeholders, ensuring a safe, welcoming, and sustainable environment for care.
We strive to use our resources wisely and efficiently to maximise patient services, while fostering a resilient, well-led organisation that supports continuity of care through strong patient-GP relationships. Our team is empowered through high-quality training, open communication, and a culture of respect, pride, and continuous improvement.
Guided by our values of compassion, teamwork, openness, and innovation, we work together to deliver services that are safe, effective, caring, responsive, and well-led.
We embrace change, focus on high performance, and learn from every experience to continually enhance the care we provide for our community

https://loddondoctorssurgery.co.uk/ (opens in new tab)

Company benefits

The successful candidate will receive support to complete their administration apprenticeship.

All employees are given a complementary uniform to wear.

There may be an opportunity for further employment on successful completion of the apprenticeship.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Potential for full-time employment, upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

POULTEC TRAINING LIMITED

The reference code for this apprenticeship is VAC2000061269.

Apply now

Closes in 16 days (Friday 13 November 2026 at 11:59pm)