Business Administration Apprenticeship (36491)

UPGRADE WINDOWS (BURNLEY) LTD

Burnley (BB10 1NY)

Closes in 23 days (Friday 20 November 2026)

Posted on 27 October 2026

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Summary

The role will involve administrative tasks including, but not limited to using Microsoft Office, answering calls, dealing with email correspondence inputting of date onto excel spreadsheets along with providing good customer service.

• Wage:

  £18,175 a year

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday - Friday, 9.00am - 3.00pm.

  27 hours 30 minutes a week

• Start date:

  Monday 30 November 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties include but not limited to:

• Keeping well-organised files and records of business activity
• Social medias updates and website
• Interacting with clients, on the phone or in person
• Urdu and Punjabi language would be preferable
• Following up on business communications, billing, and orders
• Collecting and inputting company data
• Building relationships with clients
• Participate in office meetings and taking minutes
• Any other administrative tasks as required

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator Apprenticeship Standard, which includes:

• Excellent work experience
• End-Point Assessment (EPA)

What is the expected career progression after this apprenticeship?
Full-time employment prospects for the right apprentice upon completion of level 3 apprenticeship.

Where you'll work

Elm Street Mill
Elm Street
Burnley
BB10 1NY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE GROWTH COMPANY LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

• English (grade A*-C/9-4)
• Maths (grade A*-C/9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working
• Positive attitude
• Reliable
• Knowledge of Microsoft Office
• Approachable
• Willing to learn
• Flexible
• Polite
• Hardworking
• Good listener
• Motivated

About this employer

Upgrade Windows have been trading for over 25 years – We are a family based business and have manufactured and installed thousands of UPVC products. We are CERTASS registered and all our UPVC Frames carry a 10 Year Guarantee. We fabricate all our windows and doors in house and we also provide a full repair service.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Possible progression within the company and progression onto the next level apprenticeship.

Ask a question

The contact for this apprenticeship is:

THE GROWTH COMPANY LIMITED

The reference code for this apprenticeship is VAC2000061228.

Apply now

Closes in 23 days (Friday 20 November 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.