Software Support Technician Apprentice
NOYANTIS LIMITED
NOTTINGHAM (NG17 8BY)
Closes in 23 days (Friday 20 November 2026 at 11:59pm)
Posted on 27 October 2026
Contents
Summary
Start your career in software support with noyantis. You’ll learn to support users of our installed and cloud software, resolve customer queries, test software updates, assist with training. Gain valuable IT skills, a recognised apprenticeship qualification and the opportunity to build a long-term career in a growing software business.
- Wage
-
£22,000 a year
Minimum wage rates (opens in new tab)
The starting salary for this apprenticeship is £22,000 per annum in Year 1. Subject to satisfactory performance and progression within the apprenticeship programme, this will increase to £24,000 per annum in Year 2. These salary levels are significantly above the National Minimum Wage for apprentices and reflect our commitment to investing in and rewarding the development of our future team members.
- Training course
- Applications support lead (level 4)
- Hours
-
Full-time. Typically: Monday to Thursday, 9:00am to 5:30pm. Friday, 9:00am to 5:00pm.
37 hours a week
- Start date
-
Monday 4 January 2027
- Duration
-
2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Providing first-line support to software users via telephone, email and remote screenshare
- Assisting customers with software queries and troubleshooting issues
- Logging and tracking support requests
- Testing new software features and updates
- Assisting with customer on boarding and training activities
- Maintaining customer records and documentation
- Learning about database systems, cloud technologies and business processes
- Working closely with our development and support teams
Where you'll work
ADA LOVELACE HOUSE
URBAN ROAD
KIRKBY IN ASHFIELD
NOTTINGHAM
NG17 8BY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TECHNICAL PROFESSIONALS LIMITED
Training course
Applications support lead (level 4)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design.
- Demonstrate how usability and accessibility have been embedded into the application lifecycle.
- Assess the impact of user experience and relevant domain-specific factors for example industry standards, regulatory requirements, and business environment on the data analysis activity.
- Communicate verbally and non-verbally with internal and external stakeholders, using both technical and non-technical language to serve as a clear link between users and suppliers.
- Use active listening to demonstrate a customer focused approach to service delivery.
- Adapt to changing contexts within the scope of a project and continually review project outputs to ensure alignment with customer and organisational needs.
- Collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards, or graphs.
- Demonstrate the use of testing tools to verify that a solution or system is functioning as expected.
- Adapt and apply testing activities according to industry standard development methodologies for example sequential or iterative including maintenance of clear supporting documentation.
- Apply specific industry standards for example UK GDPR, Data Protection Act, ethical use of data and safety critical procedures related to software testing tasks.
- Use formal and informal techniques that will demonstrate software and or systems are fit for purpose.
- Use coaching or training methods to support stakeholders with organisations systems, platforms, or applications.
- Communicate support information clearly by creating and or maintaining user guides, training materials, and other documentation to help users understand and use systems.
- Demonstrate the ability to use tools and methods to formulate and utilise prompt engineering to research and evaluate support requirements.
- Engage in continuous and collaborative learning, ensuring learning activities align with changing technical landscape.
- Use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design.
- Demonstrate how usability and accessibility have been embedded into the application lifecycle.
- Assess the impact of user experience and relevant domain-specific factors for example industry standards, regulatory requirements, and business environment on the data analysis activity.
- Communicate verbally and non-verbally with internal and external stakeholders, using both technical and non-technical language to serve as a clear link between users and suppliers.
- Use active listening to demonstrate a customer focused approach to service delivery.
- Adapt to changing contexts within the scope of a project and continually review project outputs to ensure alignment with customer and organisational needs.
- Collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards, or graphs.
- Demonstrate the use of testing tools to verify that a solution or system is functioning as expected.
- Adapt and apply testing activities according to industry standard development methodologies for example sequential or iterative including maintenance of clear supporting documentation.
- Apply specific industry standards for example UK GDPR, Data Protection Act, ethical use of data and safety critical procedures related to software testing tasks.
- Use formal and informal techniques that will demonstrate software and or systems are fit for purpose.
- Use coaching or training methods to support stakeholders with organisations systems, platforms, or applications.
- Communicate support information clearly by creating and or maintaining user guides, training materials, and other documentation to help users understand and use systems.
- Demonstrate the ability to use tools and methods to formulate and utilise prompt engineering to research and evaluate support requirements.
- Engage in continuous and collaborative learning, ensuring learning activities align with changing technical landscape.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade 9-4)
- Maths (grade 9-4)
A Level in:
Desirable qualifications
T Level in:
BTEC in:
Degree in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
- Time Management
- Willingness to learn
- Written communication skills
- Troubleshooting skills
- Microsoft office skills
About this employer
Noyantis is a UK-based software company based in Nottinghamshire. We've been designing, building and supporting business-critical applications for over 30 years — three decades of watching technology change while the fundamentals of good software don't.
We design, develop and support innovative software solutions that combine powerful functionality with intuitive user experiences. From configurable off-the-shelf platforms to fully bespoke development projects, we help organisations embrace digital transformation and respond quickly to changing business needs.
With a proven track record of delivering reliable, scalable software, we are committed to building long-term partnerships and providing technology that drives operational efficiency, customer satisfaction and sustainable growth.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Successful completion of the apprenticeship could lead to a permanent role as a Software Support Technician within the business. As you gain experience and develop your skills, there may be opportunities to progress into Senior Software Support or Software Implementation roles, taking on greater responsibility for customer onboarding, training, and software deployments. We are committed to investing in our team and supporting career development through ongoing training and hands-on experience.
Ask a question
The contact for this apprenticeship is:
NOYANTIS LIMITED
Wendy Wilton
careers@noyantis.com
0333 335 6095
The reference code for this apprenticeship is VAC2000061131.
Apply now
Closes in 23 days (Friday 20 November 2026 at 11:59pm)