Apprentice Customer Service Administrator
ROWLINSON PACKAGING LIMITED
Nantwich (CW5 6BN)
Closes in 13 days (Tuesday 10 November 2026 at 11:59pm)
Posted on 27 October 2026
Contents
Summary
We’re looking for a Customer Service Advisor to join a small friendly team where you won’t be treated as ‘just another number’ and the main focus is on quality of service, not quantity of calls.
- Wage
-
£16,224 to £25,775.88, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Thursday 8.00am - 5.00pm and Friday 8.00am - 4.00pm. Including a one hour lunch break.
39 hours a week
- Start date
-
Wednesday 24 November 2027
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Customer Service Advisor for Rowlinson Packaging, you’ll take calls from customers both existing and potential and support them with product enquiries, delivery and account queries, and even order processing so the ability to manage multiple priorities in a varied customer service role is important. Strong communication skills are essential, as is the ability to work independently, drawing on assistance from other parts of the business as needed.
Where you'll work
Rowlinson Packaging Limited Green Lane Wardle
Nantwich
CW5 6BN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CHESHIRE COLLEGE - SOUTH & WEST
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
In-house training plus the candidate will follow a Level 3 Apprenticeship programme and study towards a Level 3 in Business Admin. This training will be structured and delivered online by Cheshire College - South & West. If the candidate does not hold GCSE grades A-C (9-4) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subject.
Requirements
Essential qualifications
GCSE in:
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Logical
- Initiative
- Non judgemental
- Patience
About this employer
Rowlinson Packaging is a long established family run firm supplying bespoke packaging solutions to major manufacturers in the UK and abroad. With 90 years of manufacturing experience our products are constructed to the highest standard and from the finest materials available. Our products range from simple pallets for bulk transport, to highly complex crates with precise internal supports to accommodate the most advanced aerospace products. We deliver on our own fleet directly to customers from our site in Wardle, near Nantwich. We take our social and environmental responsibilities very seriously in terms of Carbon Footprint and responsible forest management, and as such all timber products can be FSC certified and are approved to the most recent BS:EN standards. For further information please visit our website at: www.rowlinson.co.uk
Company benefits
- Competitive salary and benefits package depending on experience
- 23 days annual leave and bank holidays off
- Free tea and coffee every day
- Free on-site car-parking
- Friendly and supportive working environment
- The chance to be a part of a growing family owned business
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
The chance to be a part of a growing family owned business and further progression opportunities upon successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
CHESHIRE COLLEGE - SOUTH & WEST
Becky Smythe
becky.smythe@ccsw.ac.uk
The reference code for this apprenticeship is VAC2000061113.
Apply now
Closes in 13 days (Tuesday 10 November 2026 at 11:59pm)