Housing & Property Management Level 3 Apprenticeship

CRESTWOOD SERVICES LTD

TUNBRIDGE WELLS (TN3 0UB)

Closes in 30 days (Friday 27 November 2026 at 11:59pm)

Posted on 27 October 2026

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Summary

Join Crestwood Properties as a Level 3 Housing & Property Management Apprentice, where you’ll gain hands-on experience, develop valuable industry skills and help deliver excellent service to residents while building a rewarding career in housing and property management.

Wage

£7,072 a year

Minimum wage rates (opens in new tab)

Salary will increase to NMW for your age after 1 year

Training course
Housing and property management (level 3)
Hours
Monday – Friday, exact hours to be decided.

16 hours a week

Start date

Monday 7 December 2026

Duration

2 years 2 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Your responsibilities as an apprentice will include (but not be limited to):

  • Managing daily lettings schedule, priorities, and onboarding checklist.
  • Handling prospective tenant communications on SpareRoom, phone, and email.
  • Working alongside Head of Operations, Lettings Manager, and contractors.
  • Delivering high-quality check-in experience and tenant retention support.
  • Assisting with tenancy terms, deposit choices, and viewing conversions.
  • Resolving tenant maintenance queries and borderline referencing cases.
  • Adhering to Crestwood Property Solutions SOPs, GDPR confidentiality, and safety expectations.
  • Utilising Arthur, LetHQ, Void Tracker, Outlook, and OneDrive platforms.
  • Conducting property inventory checks, condition checks, and room readiness.
  • Executing Right to Rent checks, CP12, EICR, EPC, and How to Rent compliance.
  • Understanding Crestwood Property Solutions rent-to-rent HMO model across Kent properties.
  • Managing tenant files, meter readings, and Arthur system records.
  • Analysing void tracker metrics and presenting room fill strategies.
  • Final portfolio consolidation and end-point assessment readiness.

Where you'll work

HILLSIDE FARM
FRANKS HOLLOW ROAD
BIDBOROUGH
TUNBRIDGE WELLS
TN3 0UB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

AKG (UK) LEARNING LIMITED

Training course

Housing and property management (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
  • Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
  • Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
  • Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
  • Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
  • Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
  • Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
  • Problem Solving: Use a problem solving and flexible approach in their day to day duties.
  • Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
  • Decision making: Effective decision making in order to apply the businesses objectives and priorities.

Training schedule

An apprenticeship includes regular training with a college or other training organisation. Off-the-job training will follow the time allocations outlined in the Occupational Standard.

Training will take place on-site in the workplace.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Patience
  • Presentable

Other requirements

You will need a driving licence and a vehicle to be able to travel to see tenants and properties.

About this employer

Crestwood Property Solutions offers a comprehensive range of property find and management services tailored to meet the needs of investors and working professionals. Our services include residential property investment, property management and relocation advice.

Company benefits

Pension and Travel Expenses.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

To become permanent member of the team and maybe consider undertaking the Level 4.

Ask a question

The contact for this apprenticeship is:

AKG (UK) LEARNING LIMITED

Alison Franklin

Alison.Franklin@akguk.co.uk

07734241873

The reference code for this apprenticeship is VAC2000060971.

Apply now

Closes in 30 days (Friday 27 November 2026 at 11:59pm)