Lettings Administrator Apprentice

Enfields Estate Agents

Southampton (SO15 3JD)

Closes in 21 days (Friday 13 November 2026 at 11:59pm)

Posted on 22 October 2026

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Summary

Enfield Estate Agents, Southampton, are looking to hire a organised and enthusiastic lettings administrator apprentice to support the full lettings process, from handling initial enquiries and booking viewings through to processing applications. Working alongside their lettings team.

• Wage:

  £14,560 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday - Friday, 9.00am - 5.00pm.

  35 hours a week

• Start date:

  Monday 16 November 2026

• Duration:

  1 year 3 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Your responsibilities will include:

• Responding to enquiries by telephone, email and through our property system
• Booking and confirming viewing appointments where required
• Following up enquiries, obtaining viewing feedback and keeping applicants updated
• Processing tenancy applications, requesting documents and coordinating referencing
• Chasing outstanding information and keeping landlords and applicants informed of progress
• Preparing tenancy agreements and other documents for review and approval
• Assisting with the administration of Right to Rent checks, deposits and required tenancy documents, under supervision
• Liaising with landlords, tenants, contractors and colleagues to coordinate tenancy start dates and move-in arrangements
• Arranging cleaning, inventories, check-ins and key collection where needed
• Maintaining accurate records and ensuring correspondence, updates and actions are recorded on our property system
• Supporting the team with general administration and learning the requirements of a well-managed lettings process

Where you'll work

345
Shirley Road
Southampton
SO15 3JD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

RM TRAINING (UK) LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Full Business Administration Apprenticeship Level 3
• Training will be in the workplace, with no attendance at college.
• Further details will be made available at a later date
• Functional Skills in English and maths (if required)

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Administrative skills
• Team working
• Initiative
• Strong organisational skills
• Able to prioritise workloads
• Confident using computers
• Able to follow instructions
• Keen to learn

About this employer

Enfields Estate Agents is a well-established, independent UK property firm offering residential sales, lettings, and property management with over 20 years of experience.

https://www.enfields.uk/ (opens in new tab)

Company benefits

What we offer

• Practical experience across the full lettings process.
• Support from an experienced property team.
• An apprenticeship with structured learning towards a recognised qualification.
• The opportunity to develop your skills and progress within the property industry.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Full-time position may be offered to the right candidate upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

RM TRAINING (UK) LIMITED

Katie

katie@rmtraining.co.uk

01702 782001

The reference code for this apprenticeship is VAC2000060590.

Apply now

Closes in 21 days (Friday 13 November 2026 at 11:59pm)