Trainee Mortgage & Protection Adviser Apprentice
SCALA FINANCIAL SERVICES LIMITED
Bushey (WD23 3HH)
Closes in 8 days (Saturday 31 October 2026 at 11:59pm)
Posted on 22 October 2026
Contents
Summary
Kickstart your career in property finance with a family-run mortgage brokerage! Develop essential administrative skills while gaining hands-on mentorship from senior advisers. Combining practical experience with professional training, you'll build the knowledge needed to qualify as a Mortgage & Protection Adviser.
- Wage
-
£17,000 a year
Minimum wage rates (opens in new tab)
- Annual pay reviews
- Training course
- Mortgage adviser (level 3)
- Hours
-
Monday to Friday - 9:00am to 5:00pm
30 minutes for lunch
37 hours 30 minutes a week
- Start date
-
Monday 30 November 2026
- Duration
-
1 year
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Full Description of the Role
As an Apprentice Mortgage and Protection Administrator, you will be the backbone of our client-facing operations, learning the property finance industry from the ground up while training to become a fully qualified Mortgage and Protection Adviser. In this dynamic role, you will bridge the gap between our clients, senior advisers, estate agents, and a vast panel of lenders. Your primary focus will be client care and case management; you will guide clients through their mortgage journey by managing their applications directly from the initial submission all the way to legal completion. Working within our supportive, family-run team, you will balance real-world administrative responsibilities with structured professional training to build a highly rewarding career in finance.
Key Responsibilities & Tasks
- End-to-End Case Management: Take ownership of client files from the moment a mortgage application is submitted until legal completion, ensuring a smooth, stress-free journey for the borrower.
- Direct Client & Stakeholder Liaison: Act as the main point of contact for clients, providing them with proactive phone and email updates regarding their applications while handling their queries with care.
- Lender & Insurer Communication: Build relationships and follow up regularly with mortgage lenders, insurance providers, and solicitors to progress cases quickly and resolve any administrative roadblocks.
- Compliance & Document Verification: Review, organize, and securely upload critical client documents—such as proof of income and identification—in strict accordance with Financial Conduct Authority (FCA) and data protection guidelines.
- Database & Pipeline Maintenance: Keep internal client management systems accurately updated with real-time case notes, key milestones, and critical transaction dates.
Where you'll work
Heronslea House
High Street
Bushey
WD23 3HH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SKILLS EDGE TRAINING LTD
Training course
Mortgage adviser (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Provide advice and recommendations on mortgage products and services, adhering to regulatory and legislative requirements, and internal organisational procedures.
- Process mortgage applications accurately and efficiently, in accordance with all relevant regulatory and legislative requirements and internal organisational procedures.
- Identify and resolve mortgage-related issues, for example, complaints, complex cases, and queries from customers, applying appropriate solutions where possible and escalating when necessary.
- Raise customer awareness of their broader financial considerations beyond the mortgage product, for example, life insurance, critical illness cover, income protection, and home insurance.
- Communicate with internal and/or external stakeholders through different methods, for example, face-to-face, email, telephone, and online meetings.
- Present information to customers accurately and in line with the organisation's regulatory requirements.
- Identify potential risks, for example, instances of non-compliance, fraud, or financial crime, and escalate them appropriately, following relevant policies and procedures.
- Use digital systems and tools to manage customer data, process transactions, and maintain customer information and records, for example, customer relationship management systems (CRM), electronic sourcing systems, and online portals.
- Identify customers in vulnerable circumstances, and apply organisational policies and procedures to provide appropriate support.
- Manage customer dissatisfaction professionally, resolving issues where possible, and following organisational policies and procedures.
- Build and maintain effective professional relationships with customers, colleagues, and/or external stakeholders.
- Comply with current data legislation, cybersecurity regulations, and policies, including when managing and storing customer data safely and securely.
- Apply principles of equality, diversity, and inclusion (EDI), for example, when dealing with customers in vulnerable circumstances, applying Consumer Duty principles, and providing fair and unbiased treatment of customers.
- Apply current sustainability principles and working practices relevant to own role.
- Provide advice and recommendations on mortgage products and services, adhering to regulatory and legislative requirements, and internal organisational procedures.
- Process mortgage applications accurately and efficiently, in accordance with all relevant regulatory and legislative requirements and internal organisational procedures.
- Identify and resolve mortgage-related issues, for example, complaints, complex cases, and queries from customers, applying appropriate solutions where possible and escalating when necessary.
- Raise customer awareness of their broader financial considerations beyond the mortgage product, for example, life insurance, critical illness cover, income protection, and home insurance.
- Communicate with internal and/or external stakeholders through different methods, for example, face-to-face, email, telephone, and online meetings.
- Present information to customers accurately and in line with the organisation's regulatory requirements.
- Identify potential risks, for example, instances of non-compliance, fraud, or financial crime, and escalate them appropriately, following relevant policies and procedures.
- Use digital systems and tools to manage customer data, process transactions, and maintain customer information and records, for example, customer relationship management systems (CRM), electronic sourcing systems, and online portals.
- Identify customers in vulnerable circumstances, and apply organisational policies and procedures to provide appropriate support.
- Manage customer dissatisfaction professionally, resolving issues where possible, and following organisational policies and procedures.
- Build and maintain effective professional relationships with customers, colleagues, and/or external stakeholders.
- Comply with current data legislation, cybersecurity regulations, and policies, including when managing and storing customer data safely and securely.
- Apply principles of equality, diversity, and inclusion (EDI), for example, when dealing with customers in vulnerable circumstances, applying Consumer Duty principles, and providing fair and unbiased treatment of customers.
- Apply current sustainability principles and working practices relevant to own role.
Training schedule
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation:
SKILLS EDGE TRAINING LTD
Your training course:
Mortgage adviser
Equal to Level 3 (A level)
Your training plan:
You will access your training online from the employers site address.
More training information
Apprentices will complete the Level 3 Mortgage Adviser Apprenticeship Standard:
Fully and part funded learning and development programme that includes the CertCII (MP) Certificate in Mortgage Advice, which includes:
- CF1 Financial Services, Regulation & Ethics
- CF6 Mortgage Advice
- Develop the knowledge, skills and behaviours of successful Mortgage Advisers
- Free CII membership for non-members through the CII Aspire Apprenticeship Programme
- Includes the CII CF1 & CF6 digital study books and exam entry
- Fortnightly workshops for the CII exams from our CII approved trainer
- All workshops recorded and available on-demand
- Interactive chat, forums and class notebooks for real time support and assistance from experienced financial services professionals
- Exam tips, tricks, and strategies
- Regular tutorials and assessments from an experienced financial services professional
- R01 is available as an alternative to CF1. Suitability for R01 will be determined by a Skills Assessment completed by Skills Edge
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Analytical skills
- Team working
- Eager to learn
- Professional
- Self-Motivated
Other requirements
- DBS required
About this employer
Scala Financial Services Ltd is an independent, family-run mortgage and protection brokerage established in 2014. Headquartered in Hertfordshire (with a High Street office in Bushey and roots across Watford), the firm prides itself on making the complex world of property finance simple and jargon-free for clients nationwide.
As a close-knit team authorised and regulated by the Financial Conduct Authority (FCA), Scala Financial Services works directly with leading estate agents and a vast panel of lenders to provide tailored advice. Their holistic services span residential and commercial mortgages, buy-to-let investments, protection planning, general insurance, and wills.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Upon successful completion of your apprenticeship, Scala Financial Services Ltd is fully committed to transitioning you into a fully qualified, permanent Mortgage and Protection Adviser. You will progress from your administrative foundation into a client-facing advisory role, managing your own portfolio of clients and building your personal brand within the industry.
As part of your career progression, you will receive full financial support and internal mentorship to study for and obtain your Certificate in Mortgage Advice and Practice (CeMAP) (or equivalent industry-recognised qualification), which is the benchmark standard for professional advisers in the UK. Beyond qualifying, the firm offers a clear, long-term pathway with opportunities to specialise in lucrative areas such as commercial finance, buy-to-let portfolios, or complex protection planning, allowing you to significantly increase your earning potential and build a lifelong career within a thriving, family-run business.
Ask a question
The contact for this apprenticeship is:
SKILLS EDGE TRAINING LTD
The reference code for this apprenticeship is VAC2000060473.
Apply now
Closes in 8 days (Saturday 31 October 2026 at 11:59pm)