Office Administration Apprentice

BUILDX BUILDERS LTD

Norwich (NR1 3PN)

Closes on Monday 30 November 2026

Posted on 22 October 2026

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Summary

Are you looking to start a career in administration. Buildx Builders are a growing company who are looking for someone to grow with them.

Working alongside the current office manager to be the next member of a growing team.

Wage

£15,600 to £24,784.50, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

A wage review after 6 months will be discussed on performance and is at the discretion of the employer.

Training course
Business administrator (level 3)
Hours
Monday to Friday, with the flexability of 8.00am to 4.00pm or 9.00am to 5.00pm.

37 hours 30 minutes a week

Start date

Tuesday 1 December 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answering phone calls and responding to emails
  • Booking appointments and organising schedules
  • Assisting with quotations, invoices and paperwork
  • Updating customer records and managing documents
  • Helping with social media and general office duties

Where you'll work

St. Francis House 141-147
Queens Road
Norwich
NR1 3PN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NATIONAL UPSKILL LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Training with National Upskill will be completed online through monthly workshops with your allocated tutor.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Math (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

Buildx Builders Ltd is a reputable family-run business based in Norwich, Norfolk, specializing in extensions, conversions, and renovations. With a commitment in creating dream homes with a perfect blend of passion and precision, backed by over 15 years of authentic craftsmanship and a reputation, they have built a strong reputation in the community for delivering high-standard construction services tailored to meet individual needs. Their expertise ensures that every project is handled with care and professionalism, making them a trusted choice for home improvement in the region.

http://www.buildx.uk (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Opportunities will be discussed on completion of the apprenticeship but will depend on the needs of the business at that time.

Ask a question

The contact for this apprenticeship is:

NATIONAL UPSKILL LIMITED

Mark Guiver

mark.guiver@nationalupskill.co.uk

The reference code for this apprenticeship is VAC2000060421.

Apply now

Closes on Monday 30 November 2026