Tenant Referencing Apprentice

LETHQ LTD

WALLASEY (CH45 4LA)

Closes in 31 days (Saturday 21 November 2026 at 11:59pm)

Posted on 21 October 2026

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Summary

LetHQ require a well spoken individual with a good telephone manner. This is a unique opportunity to join one of the fastest growing suppliers of tenant referencing and specialist insurance products in UK. Progressing tenant reference applications via bespoke software platform and dealing with a variety of queries both online and over telephone.

Wage

£16,640 to £26,436.80, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Training course
Housing and property management assistant (level 2)
Hours
Monday- Friday 08:30 and 17.15.

40 hours a week

Start date

Tuesday 1 December 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Customer service
  • Handling a wide variety of telephone calls
  • Enquires and emails
  • Using Bespoke CRM system
  • Client support

Where you'll work

46 SEAVIEW ROAD
WALLASEY
CH45 4LA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE LEARNING FOUNDRY LIMITED

Training course

Housing and property management assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
  • Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
  • Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.
  • Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.
  • Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
  • Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
  • Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
  • Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
  • Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.

Training schedule

  • Housing and Property Management Assistant level 2 
  • All training is given inhouse
  • CIG Level 2 in property and housing
  • Functional Skills in English and maths if required

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade 4+)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • Enthusiastic
  • Well Spoken

Other requirements

THIS IS AN OFFICE BASED JOB.

About this employer

We provide award winning tenant referencing, credit checks and specialist insurance products. Our products support letting agents, landlords, housing associations and tenants across the UK.

http://www.LetHQ.co.uk (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Lead to full-time job offer/employment

Ask a question

The contact for this apprenticeship is:

THE LEARNING FOUNDRY LIMITED

The reference code for this apprenticeship is VAC2000060373.

Apply now

Closes in 31 days (Saturday 21 November 2026 at 11:59pm)