Level 3 Business Administration apprenticeship
Hillstar Building Management Ltd
J10 The Avenues, Team Valley (NE11 0NJ)
Closes in 13 days (Tuesday 3 November 2026)
Posted on 21 October 2026
Contents
Summary
Join a busy facilities management and maintenance company where you'll support daily office operations, handle customer enquiries, coordinate repair and maintenance requests, raise jobs for engineers and contractors, and maintain accurate records while working towards a recognised qualification.
- Wage
-
£15,392 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday- Friday
08:30am- 16:30pm
Shifts to be discussed at interview
37 hours a week
- Start date
-
Monday 9 November 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide general administrative support
- Manage incoming calls, emails, and correspondence
- Log and track repair and maintenance requests
- Raise reactive job for engineers and contractors
- Monitor progress of maintenance works and follow up on outstanding jobs
- Ensure engineer job sheets and contractor reports are received and filed
- Assist with invoices and purchase orders
Where you'll work
J10 The Avenues, Team Valley
NE11 0NJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
GATESHEAD COUNCIL
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team.
Using their expert knowledge gained from time spent in the industry, we've tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace.
As one of our learners, you'll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success.
Successful completion of this apprenticeship gives you an accredited Level 3 Business Administration Apprenticeship qualification.
Requirements
Essential qualifications
GCSE in:
- English (grade C or 4)
- Maths (grade C or 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team Working
- Punctual
Other requirements
Equivalent Functional Skills qualifications or translated Non-UK Grades are also accepted.
About this employer
Hillstar Building Management Ltd are a fully qualified, certified and trusted specialist relied upon to take care of our clients places of work. Our core values and principles are : Exceptional customer experience A highly skilled workforce who care A rapid response attitude to our valued contracts Committed to quality and working with you
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Progression for the right candidate.
Ask a question
The contact for this apprenticeship is:
GATESHEAD COUNCIL
Oliver Leach
oliverleach@gateshead.gov.uk
01914338727
The reference code for this apprenticeship is VAC2000060297.
Apply now
Closes in 13 days (Tuesday 3 November 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.