Support Worker Apprentice

HYLAND SUPPORT SERVICES LTD

Birmingham (B31 2SL)

Closes on Monday 30 November 2026

Posted on 21 October 2026

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Summary

This is a rewarding opportunity to work with Hyland Support Services through the Children, Young People & Families Practitioner Level 4 Apprenticeship. In this role, you would work as a Support Worker, supporting young people aged 16–18 who are in care or transitioning out of care.

Wage

£14,560 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Additional to your base salary you will receive £50 paid per sleep in shift worked.  

Training course
Children, young people and families practitioner (level 4)
Hours
Shift times can be: 8am - 3pm 3pm - 10pm 10pm - 8am (Sleep in shifts - Must work 2 sleep in shifts per week).

35 hours a week

Start date

Tuesday 1 December 2026

Duration

2 years 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Responsibilities Include but not limited to:

  • Welfare Promotion and Safeguarding: Dedicate efforts to promote and safeguard the welfare of young people entrusted in our service, ensuring a secure and nurturing environment inclusive to all our young people.
  • Support And Encouragement: Provide consistent support and encouragement to young people, creating a positive atmosphere that promotes their well-being and personal growth.
  • Active Listening Skills: Demonstrate adept active listening skills by engaging with young people in a calm and non-threating manner. Utilise curiosity, through thoughtful questions to enhance comprehension and acknowledge their perspectives effectively.
  • Contribution To Development: Contribute significantly to the positive development of young people by facilitating a healthy and secure lifestyle. Engage them in meaningful activities and serve as a consistent and caring adult role model.
  • Engagement In Healthy Lifestyle Choices: Actively participate in planning and implementing activities that the young people enjoy and contributes to the physical, mental, and emotional well-being of each young person.
  • Consistent Role Modelling - Demonstrate consistency in serving as a positive role model, guiding and inspiring our young people to develop essential life skills and behaviours that contributes to their overall growth and development. Helping them become well equipped for independence.

Due to the age of the young people we support, and the importance of maintaining clear professional boundaries, our organisation has established a minimum age requirement of 22+ for staff working directly with our young people.

Where you'll work

1177 Bristol Road South
Northfield
Birmingham
B31 2SL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

P.T.P. TRAINING LIMITED

Training course

Children, young people and families practitioner (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Communicates in way that enables the voice of the child, young person or family members to be heard
  • Encourages individuals to engage positively with their community and relevant agencies and actively participate in the way their care and support is delivered
  • Actively promotes respect, equality, diversity and inclusion
  • Works together with children, young people and families to keep them safe and manage risk and promoting the development of skills the family need to successfully manage risk themselves
  • Works with and supports other professionals to respond to safeguarding concerns
  • Identifies the influences on the individual and the family and supports them to make informed choices
  • Leads on the development and recording of holistic plans, delivery of interventions and evaluates their effectiveness
  • Identifies and addresses barriers to accessing resources
  • Identifies and manages evidence-based approaches and evaluates their effectiveness
  • Contributes to the development of a resilient, consistent and persistent approach to practice
  • Models clarity of purpose, clear expectations and a professional approach to decision making
  • Appropriately challenges and/or offers alternative perspectives with the children, young person or family
  • Contributes to own professional development
  • Applies knowledge of legal, economic and social justice systems and implements policy frameworks in support of positive outcomes for children, young people and families
  • Demonstrates critical evaluation of practice and insight into own emotions, behaviour and feelings, and uses these insights to challenge own practice
  • Takes an active part in continuous professional development
  • Sharing and agreeing goals and outcomes when building relationships with partner organisations, other workers, children, young people and families, to ensure appropriate and timely support
  • Assumes the role of professional parent
  • Contributes to creating and reviewing placement plans based on individual need
  • Is able to support traumatised children and young people to live together and make progress
  • Develops and promotes the ethos of the home
  • Models collaborative team working and the ability to support and appropriately challenge each other
  • Engages effectively with child, young person and/or family members
  • Supports children, young people or vulnerable adults to identify and take action to deal with safeguarding risk

Training schedule

  • Children, Young People & Families Practitioner Level 4
  • Relevant workplace training. 
  • Functional skills math's and English if required. 

More training information

Workshops can be delivered face to face or online. They will be either in groups or 1-2-1 depending on workplace demands and schedules. Half day workshops will be delivered bi-monthly

Requirements

Essential qualifications

GCSE in:

  • English (grade 4 and above)
  • Math's (grade 4 and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

Due to the age of the young people we support, and the importance of maintaining clear professional boundaries, our organisation has established a minimum age requirement of 22+ for staff working directly with our young people.

About this employer

We are a trusted provider of Supported Accommodation based in South Birmingham. Fully registered with OFSTED, we operate five local homes where our dedicated and compassionate team supports and empowers young people to thrive. We put young people at the HEART of our homes which forms the foundations of our HEART ethos.

https://www.hyland-homes.com/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

To be decided once qualification has been achieved. 

Ask a question

The contact for this apprenticeship is:

P.T.P. TRAINING LIMITED

PTP Recruits

ptprecruits@ptp-training.co.uk

01922651100

The reference code for this apprenticeship is VAC2000060242.

Apply now

Closes on Monday 30 November 2026