Medical Receptionist Apprentice
Major Oak Medical Practice
NOTTINGHAMSHIRE (NG21 9QS)
Closes in 9 days (Friday 30 October 2026 at 11:59pm)
Posted on 20 October 2026
Contents
Summary
You'll learn to receive, assist and direct patients to the appropriate service or healthcare professional in a courteous and efficient way, with training and support. You'll provide assistance to the team, develop your communication, customer service and admin skills, and learn how to provide a positive experience to patients and visitors.
- Wage
-
£13,650 a year
Minimum wage rates (opens in new tab)
Pay will be increased after a successful probation period.
Enhanced pay for covering Extended Access hours. - Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, 8.00am - 6.30pm, on a shift pattern. Half an hour unpaid break.
Work additional hours when necessitated including covering extended opening hours & covering for staff shortages/leave; including cover on days other than normal working days.
30 hours a week
- Start date
-
Monday 11 January 2027
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Learning how to open and close the Practice safely, including setting and deactivating the alarm, completing the relevant checks and ensuring the building is secure.
- Providing a friendly, professional and efficient reception service to patients and visitors, both in person and by telephone.
- Registering new and temporary patients, explaining Practice procedures and assisting with general enquiries and appointment bookings.
- Developing your communication and judgement skills when dealing with patients who require urgent appointments, ensuring they are directed appropriately with support from the Practice Team.
- Answering and making telephone calls, transferring calls and taking accurate messages.
- Learning to use SystmOne to enter and update patient information, process home visit requests, read code information, manage tasks and maintain accurate patient records.
- Supporting the processing of repeat and monthly prescription requests, including EPS medication mapping, and ensuring prescriptions are ready within the required timescales.
- Assisting with the organisation of District Nurse and Phlebotomist visits and checking that visits have been completed.
- Processing, read coding, scanning and filing clinic letters, post and other documents, ensuring patient records are kept accurate and up to date.
- Retrieving and filing patient records correctly and maintaining confidentiality and data protection at all times.
- Keeping patients informed if clinicians are running late and providing appropriate updates.
- Supporting the Practice with patient recalls and health promotion activities, including cancer screening, bowel screening, cervical screening, chronic disease reviews and non-diabetic hyperglycaemia reviews.
- Learning about and promoting appropriate health campaigns and services, including smoking cessation, vaccinations, NHS App and online registration.
- Supporting the Practice Cancer Champion role by developing knowledge of relevant local support services and groups.
- Assisting with the daily administration of screening results, recalls and non-responder invitations.
- Completing daily tasks and administrative duties as required by the Practice Team.
- Helping to maintain a clean, tidy and welcoming environment, including the waiting room, reception and kitchen areas, preparing refreshments and assisting with the dishwasher and general housekeeping on a shared rota.
- Updating Practice notice boards and patient information when required.
- Taking responsibility for a designated Practice champion area, as agreed with the Practice Manager, and developing knowledge in this area.
- Following Practice policies, procedures, standards and guidance, particularly around confidentiality, patient safety and data protection.
- Undertaking any other appropriate duties to support the Practice Team, as requested by the Partners or Practice Manager.
Where you'll work
22 HIGH STREET
EDWINSTOWE
NOTTINGHAMSHIRE
NG21 9QS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ACCESS TRAINING (EAST MIDLANDS) LTD
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice. Off-the-job training will follow the time allocations outlined in the Occupational Standard.
On the job and off the job training will be delivered in the
workplace.
More training information
Functional Skills requirements for learners aged 16-18:
Apprentices who have not achieved the equivalent of level 1 functional skills in maths and English, will need to achieve level 1 functional skills prior to end point assessment, and then work towards level 2 functional skills.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4 - 9)
- Maths (grade 4 - 9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
The doctors and staff at Major Oak Medical Practice in Edwinstowe,
Mansfield, are proud to provide a high standard of patient-centred
healthcare to the local community.
The Practice offers a wide range of healthcare services, including
clinics for the management of long-term conditions such as asthma
and diabetes, as well as antenatal and postnatal care, minor
surgery, childhood vaccinations and well-person check-ups.
As an apprentice, you will become part of the Practice Team and
will have the opportunity to develop your skills and knowledge
while gaining valuable experience in a busy healthcare
environment.
https://www.majoroakmedicalpractice.co.uk/ (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Permanent contract as a Medical Receptionist or Administrator if a post is available.
Ask a question
The contact for this apprenticeship is:
ACCESS TRAINING (EAST MIDLANDS) LTD
Hannah Wicks
hannah.wicks@atem.co.uk
The reference code for this apprenticeship is VAC2000060225.
Apply now
Closes in 9 days (Friday 30 October 2026 at 11:59pm)