ITAD & Configuration Technician Apprentice (DTP Group)

DESK TOP PUBLISHING MICRO SYSTEMS LIMITED

Leeds (LS12 2EN)

Closes in 13 days (Thursday 5 November 2026)

Posted on 22 October 2026

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Summary

You will gain hands-on experience supporting the secure lifecycle processing of customer IT assets and the pre-delivery configuration of laptop and desktop PC devices, printers and other technology, while developing practical hardware, troubleshooting, asset-management and technical support skills through a Level 3 apprenticeship.

Wage

£15,600 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday-Friday, 8:30am-5:00pm, (1-hour unpaid lunch each day).

37 hours 30 minutes a week

Start date

Monday 16 November 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Based within DTP's Leeds warehouse and configuration team, the apprentice will primarily support our growing IT Asset Disposition (ITAD) workload, while also assisting with printer/device pre-delivery configuration and wider configuration team activities.

Under supervision, you will help receive, identify, scan and record customer IT assets; carry out visual and functional checks; support approved secure data-sanitisation processes; and prepare equipment for reuse, refurbishment, recycling or onward shipment. Accurate asset records and a clear audit trail are essential because the team handles customer-owned equipment and potentially data-bearing devices.

 

You will also support the preparation and configuration of printers, multifunction devices and other IT hardware before delivery. This will involve working from build/configuration instructions, applying settings or firmware where required, testing equipment, diagnosing basic issues and escalating more complex faults.

The role provides varied, practical experience across IT hardware, asset lifecycle management, technical configuration, troubleshooting and operational support. You will work closely with colleagues across Operations, Configuration, Engineering and Service teams and will be expected to follow DTP's information security, data protection, health and safety, environmental and quality procedures at all times.

Duties:

  • Receive, identify, scan and accurately record ITAD assets and flag any discrepancies.
  • Support approved data sanitisation, validation and audit-trail processes for data-bearing equipment.
  • • Carry out visual/functional checks, basic diagnostics, grading/segregation and preparation for reuse, refurbishment, recycling or onward shipment.
  • Configure and test printers/MFPs and other IT equipment against build or customer specifications.
  • Troubleshoot basic hardware/configuration issues, document actions and escalate where required.
  • Support stock handling, staging, labelling, packing and other Configuration team workload.
  • Maintain accurate records using company systems, spreadsheets and asset files.
  • Follow DTP security, data protection, ISO 27001/9001, environmental/WEEE and H&S procedures.

Where you'll work

DTP House, Unit 3
Castleton Road
Armley
Leeds
LS12 2EN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ESTIO TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3.

Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance.
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

Requirements

Essential qualifications

GCSE in:

English and Maths (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Team working
  • Basic IT literacy
  • Windows and Microsoft Office
  • Microsoft Excel
  • Follow technical instructions
  • Accuracy and data-entry skills
  • Troubleshooting ability
  • Reliable and punctual
  • Willing to learn
  • Methodical
  • Security-conscious
  • Positive attitude

Other requirements

Security-conscious and careful when handling customer equipment and data.

GCSEs (or equivalent), ideally including English and maths at Grade 4/C or above. Candidates without these grades may still be considered subject to apprenticeship eligibility and any Functional Skills requirements.

About this employer

DTP Group is a Leeds-based IT solutions provider and value-added reseller delivering enterprise infrastructure, end-user computing, managed print, IT asset
disposition (ITAD) and associated managed services to public- and private-sector customers across the UK. We partner with leading technology vendors
including HP, HPE and Epson. Our Leeds HQ includes warehouse and configuration facilities supporting device preparation, lifecycle management and
secure ITAD processing. DTP operates ISO 9001 (Quality), ISO 27001 (Information Security) and ISO 14001 (Environmental) certified management systems.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

This is a permanent role with scope to build a career within DTP beyond the apprenticeship. Successful completion could lead to progression as an ITAD / Configuration Technician and, as experience develops, opportunities across configuration, end-user computing, field engineering, technical support or other IT lifecycle and service roles. DTP supports ongoing technical development and vendor training where relevant to the role.

Ask a question

The contact for this apprenticeship is:

ESTIO TRAINING LIMITED

The reference code for this apprenticeship is VAC2000060198.

Apply now

Closes in 13 days (Thursday 5 November 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.