Administration Assistant Apprenticeship

Kings Medical Centre

MIDDLESBROUGH (TS3 6AL)

Closes in 27 days (Tuesday 17 November 2026 at 11:59pm)

Posted on 20 October 2026

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Summary

The Administration Assistant Apprenticeship offers an excellent opportunity to gain hands-on experience within a professional medical setting. You will assist with a range of administrative duties, communicate with patients and colleagues, and build the knowledge and skills needed for a successful career in business administration.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Administration assistant (level 2)
Hours
Shifts vary between 8am- 6pm

37 hours 30 minutes a week

Start date

Tuesday 24 November 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • To provide a high quality receptionist and administrative service for the GP's to ensure efficiency in patient care
  • Deal with telephone and face to face enquiries from staff members, patients, carers, providing information, directing and prioritising queries as appropriate
  • Take responsibility for own development, learning and performance
  • Support other staff members
  • Actively promote the workplace as a learning environment, encouraging everyone to learn from each other
  • Understand own responsibilities and accountability
  • Participate in planning and implement changes within your area
  • To type any referrals as and when required through Choose & Book
  • Referrals for Chiropody, Physiotherapy, CPN etc.
  • Private referrals for GP's
  • Contacting Solicitors and Insurance Companies
  • GP Reports i.e. for Insurance Companies
  • Scanning of all letters and documentation
  • To carry out all training that is required
  • Full knowledge of SystmOne
  • To put all administration onto computer i.e. new registrations, re calling of patients that have chronic disease
  • To cover reception area when anyone is on sick leave or annual leave
  • Create reports for Chronic Disease Registers
  • Operate a variety of standard office machines, including a personal computer and a variety of computer software, phone, shredding machine and photocopy machine
  • Establish and maintain effective working relationships with co workers, supervisors and the general public
  • Any other duties within capabilities as delegated by the Practice Manager or GP
  • Confidentiality must be observed at all times

Where you'll work

KINGS MEDICAL CENTRE
3 TRINITY MEWS
NORTH ORMESBY
MIDDLESBROUGH
TS3 6AL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MIDDLESBROUGH COLLEGE

Training course

Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

  • Middlesbrough College
  • Level 2 Administration Assistant
  • Day release- one day per week

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Mathematics (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Initiative
  • Non judgemental

About this employer

We are a GP Training Practice with 2 GP partners based within North Ormesby Health Village. We are part of Greater Middlesbrough Primary Care Network, this allows us to offer a wide range of additional services to our patients. Our reception team are here and on hand to help navigate you to the right service for your needs."

https://www.kingsmedicalcentre.nhs.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab)
  • Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available

Ask a question

The contact for this apprenticeship is:

MIDDLESBROUGH COLLEGE

The reference code for this apprenticeship is VAC2000060136.

Apply now

Closes in 27 days (Tuesday 17 November 2026 at 11:59pm)