Apprentice Customer service advisor / Warehouse

motor parts direct limited

Basingstoke (RG22 6NQ)

Closes in 28 days (Friday 20 November 2026 at 11:59pm)

Posted on 22 October 2026

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Summary

This Branch is working at a very fast pace so requires someone who is very organised.

The role involves helping with deliveries, putting stock away, picking. 

Once you have learnt the Warehouse side of the business you will be trained on the sales side and start to process orders from customers. 

Wage

£16,640 to £26,436.80, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
To be confirmed.

40 hours a week

Start date

Tuesday 1 December 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key responsibilities:

  • To assist the branch manager to motivate customer delivery staff, and to implement excellent customer service
  • To assist on sales, margin, costs and business performance, according to company requirements
  • To assist branch manager with the implementation of promotional strategies and activities
  • To assist the branch manager to manage cash and debtors systems in accordance with the company's procedures and policies
  • To ensure all company stock is correctly and safely stored as per manufactures specifications
  • To ensure all paperwork pertaining to company stock is checked and processed in line with the company procedures
  • To ensure regular stock takes are carried out in line with company procedures and all anomalies reported to the branch manager
  • To assist the branch manager with replenishment off shop merchandise and maintaining a clean and tidy appearance and a professional image for customers
  • To assist the branch manager to manage the up keep and condition of all equipment, fixtures and fleet of the individual business unit
  • To assist the branch manager to manage costs and overheads and all factors affecting the profitable performance of the business
  • Liaise with and utilise support from suppliers and other partners as required
  • To assist the branch manager to manage and maintain and report as necessary on all stock with extra focus on slow moving and redundant stock
  • To assist the branch manager to comply with the health and safety systems and help with staff awareness according to company policy and relevant law
  • You will also be asked to do Customer service as well as part of your job but this will be at a later date.You will be working towards a NVQ L2 Customer Service certificate
  • You will start in the Warehouse and learn the parts and where they go
  • Stock checking, Checking in stock, returns
  • Before you move onto the Customer Service side

Where you'll work

Unit 15
Moniton Estate, West Ham Lane
Basingstoke
RG22 6NQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PROFESSIONAL DEVELOPMENT AND TRAINING LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Training will be at your place of work

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness

About this employer

Motor Parts Direct is the UK’s largest independent motor factor and vehicle parts supplier, operating over 184 branches nationwide.

https://www.mpdonline.co.uk (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Once completed the qualification there is opportunity to progress onto another course

Ask a question

The contact for this apprenticeship is:

PROFESSIONAL DEVELOPMENT AND TRAINING LTD

The reference code for this apprenticeship is VAC2000060131.

Apply now

Closes in 28 days (Friday 20 November 2026 at 11:59pm)