Customer Service Practitioner Level 2 Apprentice

BADDOW MINI MARKET LIMITED

BASILDON (SS14 3BB)

Closes in 10 days (Saturday 31 October 2026 at 11:59pm)

Posted on 20 October 2026

Print

Contents

Summary

Baddow Same day Logistics (Trading name of Baddow Mini Market) is looking for an enthusiastic Customer Service Apprentice with strong sales ability and a passion for growth.

This role is perfect for someone who wants to build a career in marketing, sales, and business development. 

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

  • Potential of pay rise
  • Commission on delivery KPI
Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 08:30 - 16:30. Saturfay, 08:30 - 14:00.

40 hours a week

Start date

Monday 9 November 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Use a range of questioning skills in dealings with customers, including listening and responding in a way that builds rapport, determine customer needs and expectations, as well as achieving positive engagement and delivery
  • Lead conversion & client onboarding
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and the organisation
  • Supporting the wider team with general marketing duties
  • Prioritise and plan the completion of tasks according to agreed deadlines
  • Data entry - accurate, confidential database management

Where you'll work

CORNWALLIS HOUSE
138 CORNWALLIS HOUSE HOWARD
CHASE-SAME DAY
BASILDON
SS14 3BB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GINGER NUT MEDIA LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Team working
  • Initiative
  • Strong sales ability
  • Writing skills

About this employer

When it comes to transporting important, fragile, expensive items or when it simply cannot wait, Baddow Sameday Logistic's safe and secure service ensures your delivery is treated with the utmost care and arrives on time. From a small envelope to a full trailer, our versatility means that no matter what you need delivering, or when you need to delivered, Baddow Sameday Logistics has the solution.

Company benefits

  • 3-month performance appraisals
  • Potential full time permanent role upon completion
  • Good career progression pathway into logistics customer service delivery

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Potential for a full time position
  • Customer Relationship Manager

Ask a question

The contact for this apprenticeship is:

GINGER NUT MEDIA LIMITED

operations@baddowsameday.com

07793 494711

The reference code for this apprenticeship is VAC2000060093.

Apply now

Closes in 10 days (Saturday 31 October 2026 at 11:59pm)