Schools Engagement Co-Ordinator Apprentice
HETA
Hull (HU8 7LA)
Closes in 19 days (Monday 9 November 2026 at 11:59pm)
Posted on 20 October 2026
Contents
Summary
Admin & Customer Service: This is an exciting opportunity to gain valuable hands-on experience in administration and customer service within a busy office environment. You will support the day-to-day running of the business, communicate with customers professionally, and develop a wide range of skills throughout your apprenticeship.
- Wage
-
£20,180.64 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday - Friday 8am - 4:15pm. HOWEVER this role includes evenings and toil is given.
38 hours 45 minutes a week
- Start date
-
Tuesday 10 November 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Support a range of activities that inform young people and stimulate an interest in STEM
careers - Promote HETA at school assemblies, careers events and other school activities
- Creating practical activities and deliver them to schools to promote engineering
- Maintain a full database of school and college contacts.
Where you'll work
27 - 31 Dansom Lane
Hull
HU8 7LA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HULL BUSINESS TRAINING CENTRE LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
The Level 3 Advanced Apprenticeship in Customer Service Specialist includes:
- Level 3 Standard in Customer Service Specialist
- Level 2 Functional Skills in Mathematics (if applicable)
- Level 2 Functional Skills in English (if applicable)
You will attend a half-day training session with HBTC, where you will develop your customer service knowledge and skills, and work towards any required Functional Skills qualifications (where needed). Additional off-the-job training and an End Point Assessment will also form part of the Apprenticeship.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
Other requirements
Passing a DBS check.
Have a full, UK driving licence and access to a vehicle daily.
About this employer
HETA is a not-for-profit charity ‘Group Training Association’ which delivers Apprenticeships and both standard and bespoke upskill training courses. The organisation was established over 50 years ago, in 1967 by a group of local companies who knew it was essential to bridge the gap between industry and education.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
This apprenticeship offers an excellent opportunity to develop valuable skills, knowledge, and workplace experience. Upon successful completion, there may be opportunities for permanent employment, career progression within the company, or progression onto higher-level qualifications or further education.
Ask a question
The contact for this apprenticeship is:
HULL BUSINESS TRAINING CENTRE LIMITED
Mackauly Coates
mackauly@hbtc.co.uk
01482 211714
The reference code for this apprenticeship is VAC2000060072.
Apply now
Closes in 19 days (Monday 9 November 2026 at 11:59pm)