Customer Care Advisor Apprenticeship
D PEARCE J PAYNE JAMES PAYNE
BRISTOL (BS37 5JN)
Closes in 15 days (Thursday 5 November 2026 at 11:59pm)
Posted on 20 October 2026
Contents
Summary
Pearce Healthcare & Mobility is looking to welcome an apprentice Customer Care Advisor to our mobility showroom in Yate.
This is an opportunity to gain practical workplace experience, develop confidence and learn alongside a friendly, experienced team while working towards a recognised qualification.
- Wage
-
£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Exact hours to be agreed between the apprentice and their manager.
37 hours a week
- Start date
-
Monday 23 November 2026
- Duration
-
1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
With training and support, the successful candidate will learn to:
- Welcome customers and visitors to the showroom.
- Develop product knowledge and sales experience
- Confidently advise and sell health and mobility products
- Answer telephone calls confidently, take messages and handle enquiries.
- Book appointments and maintain calendars.
- Manage business emails and company inbox’s and be able to reply to customers and health professionals in a timely manner
- Refer customers to the appropriate colleagues.
- Keep the reception and showroom areas tidy and welcoming.
- Support administration, data entry and customer paperwork.
- Learn order processes including purchase and supplier orders
- Communicate sensitively with customers who have different mobility and support needs.
- Communicate and build professional relationships with suppliers.
- Learn how to use different IT platforms.
Where you'll work
2-4 STOVER ROAD
YATE
BRISTOL
BS37 5JN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
You will attend the Filton Campus of SGS College to complete your training on a block-release basis.
Requirements
Essential qualifications
GCSE in:
- English (grade 4 and above)
- Maths (grade 4 and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
About this employer
We help people live more independently through a range of health and mobility products, including walking aids, wheelchairs, scooters, seating and stairlifts. Our team takes pride in providing helpful advice, a welcoming environment and excellent customer care.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Support with learning and development throughout the apprenticeship.
- Opportunities to grow within the company.
Ask a question
The contact for this apprenticeship is:
SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE
Elaine Baillie
Elaine.baillie@sgscol.ac.uk
The reference code for this apprenticeship is VAC2000060039.
Apply now
Closes in 15 days (Thursday 5 November 2026 at 11:59pm)