IT Apprentice (Radis Community Care)

G P HOMECARE LIMITED

Staffordshire (B77 4AS)

Closes in 17 days (Saturday 7 November 2026)

Posted on 20 October 2026

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Summary

We are looking for an enthusiastic and motivated ICT Apprentice to join our ICT team at our Head Office in Tamworth B77. The role is full time, Monday to Friday 9am-5pm.

• Wage:

  £15,600 a year

  Minimum wage rates (opens in new tab)

• Training course: Information communications technician (level 3)
• Hours: Monday to Friday 9am-5pm.

  37 hours 30 minutes a week

• Start date:

  Monday 16 November 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is an excellent opportunity to gain hands-on experience while working towards a Level 3 Information Communications Technician Apprenticeship. You'll work alongside experienced ICT professionals, supporting colleagues across our care services and offices while developing the technical and customer service skills needed for a successful career in IT.

You'll be involved in day-to-day IT support, setting up devices, maintaining IT equipment, assisting with Microsoft 365 administration and supporting ICT projects across the business.

What You'll Do:

• Provide first-line IT support to colleagues by phone, email and in person.
• Log, investigate and resolve IT support requests within agreed service levels.
• Escalate more complex technical issues to senior members of the ICT team.
• Configure and deploy laptops, desktops, mobile phones and tablets.
• Create, update and remove user accounts and access permissions.
• Support Microsoft 365 applications and Windows devices.
• Assist with maintaining IT hardware, software and asset records.
• Help install and configure printers, monitors and other IT equipment.
• Support office openings, relocations and ICT implementation projects.
• Work with third-party suppliers where required.
• Visit care services and offices to provide on-site support when needed.
• Follow ICT policies, cyber security procedures and data protection requirements.

Additional Information

• The role includes occasional travel to offices and care services across England and Wales. A full UK driving licence and access to your own vehicle would be an advantage.
• The role also involves setting up, moving and installing IT equipment, which may require manual handling.
• Radis is committed to equality, diversity and inclusion and welcomes applications from all sections of the community.

Where you'll work

Mercia House
15 Galena Close
Tamworth
Staffordshire
B77 4AS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ESTIO TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3

Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance.
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.

Requirements

Essential qualifications

GCSE in:

English and Maths (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Team working
• Customer service skills
• A positive attitude
• Willingness to learn
• Able to work independently

Other requirements

• GCSE (or equivalent) in English and Maths at Grade 4/C or above (or willingness to achieve these as part of the apprenticeship).
• Eligible to work in the UK.

Desirable

• Basic knowledge of Windows 11.
• Familiarity with Microsoft 365 applications.
• Basic understanding of computer hardware and networking.
• Awareness of cyber security and safe working practices.
• A full UK driving licence and access to your own vehicle or working towards obtaining one.

About this employer

Established in 2001, Radis has grown to become a leading provider of community based social care and support, for vulnerable adults and children, in England and Wales.Radis supports many thousands of people to live independently in their own homes, providing a wide range of care and support services, for people with diverse backgrounds and needs. Each person is treated as an individual and our service tailored to them.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

This role will be permanent on completion of apprenticeship.

Ask a question

The contact for this apprenticeship is:

ESTIO TRAINING LIMITED

The reference code for this apprenticeship is VAC2000060013.

Apply now

Closes in 17 days (Saturday 7 November 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.