Broker Support Apprentice
CONSILIUM INSURANCE BROKERS LIMITED
London (EC3R 8AF)
Closes in 18 days (Sunday 8 November 2026)
Posted on 20 October 2026
Contents
Summary
Join our US Casualty team as a Broker Support Apprentice and gain hands-on experience in insurance. Working across sectors including Transportation, Construction, Manufacturing, and Food & Beverage, you will develop industry knowledge and support broking activities while completing a Level 3 Insurance Practitioner Apprenticeship and Cert CII.
- Wage
-
Competitive
Competitive wage offered
- Training course
- Insurance practitioner (level 3)
- Hours
-
Monday - Friday. Shifts to be confirmed.
37 hours 30 minutes a week
- Start date
-
Monday 11 January 2027
- Duration
-
2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Support the team:
- Provide essential administrative support to the division to keep operations running smoothly.
- Maintain our electronic filing system accurately and on time.
- Use key documentation and follow departmental procedures carefully.
- Provide ad hoc support to your Team Lead and colleagues when required.
- Take on additional tasks when needed to help the team succeed.
Work with Clients and Business:
- Collaborate with colleagues to manage new and renewal business, mid-term amendments, and client enquiries professionally and efficiently.
- Work with brokers and team members to understand client needs and support broking strategies.
- Answer questions and solve problems for clients quickly and professionally.
- Help resolve issues and handle complaints with confidence and care.
Contribute to Performance and Quality:
- Assist in setting and tracking sales targets, for yourself and the wider team.
- Check your work and your team’s work to make sure it’s top quality.
FCA Conduct Rules:
Under the Senior Managers and Certification Regime the FCA and Aventum expects that:
- You must act with integrity.
- You must act with due skill, care and diligence.
- You must be open and cooperative with the FCA, the PRA and other regulators.
- You must pay due regard to the interests of customers and treat them fairly.
- You must observe proper standards of market conduct.
- You must act to deliver good outcomes for retail customers.
Where you'll work
11 Monument St
London
EC3R 8AF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
METAGEDU APPRENTICESHIPS LTD
Training course
Insurance practitioner (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
- Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
- Analyse data to make evidence based decisions.
- Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
- Apply appropriate method of communication for audience and circumstances.
- Records, verifies, maintains and where appropriate, shares information.
- Compliant with relevant governance, policies and procedures.
- Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
- Balances competing priorities in order to meet deadlines.
- Builds and maintains positive relationships.
- Work as part of a team to help achieve results.
- Identify potential claims fraud and determine the correct action to prevent loss.
- Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.
- Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.
- Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.
- Gather and interpret relevant information to provide a return on insurance decisions.
- Match client’s needs with available insurance products and services.
- Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer.
- Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
- Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
- Analyse data to make evidence based decisions.
- Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
- Apply appropriate method of communication for audience and circumstances.
- Records, verifies, maintains and where appropriate, shares information.
- Compliant with relevant governance, policies and procedures.
- Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
- Balances competing priorities in order to meet deadlines.
- Builds and maintains positive relationships.
- Work as part of a team to help achieve results.
Training schedule
Insurance Practitioner Level 3 Apprenticeship
Requirements
Essential qualifications
GCSE in:
- Maths (grade 4-9)
- English (grade 4-9)
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- IT skills
- Team working
- Problem solving skills
- Attention to detail
Other requirements
We are proud to be an equal opportunities employer, with 93% of employees saying they can be themselves at work. We welcome applicants from all backgrounds and foster an inclusive culture. We recognise the importance of flexibility and offer hybrid working. Reasonable adjustments are available throughout the recruitment process.
About this employer
Consilium, part of the Aventum Group, is an established Lloyd’s of London Broker that embodies a culture of inspiration and innovation. Powered by the commitment of our people, our united vision and collective determination, make an unquestionable difference. Driven by independence, we make decisions for our team and clients, not external shareholders - inspiring action, challenging the status quo and seizing opportunities along the way. At Consilium, excellence is not a destination but a journey we undertake together. At the heart of Aventum are our people. Working together in dynamic, service-focused teams, we prioritise our customers in everything we do. Collaboration fuels our success, courage drives our innovation and continuous improvement keeps us ahead in a rapidly evolving industry. Our shared commitment is to revolutionise insurance for the better, one day at a time. We also believe that investing in our people is investing in our future. By empowering people across the Group to develop their careers, advance within the Group, and embrace new challenges, we build an environment where growth and learning never stop. Our competitive benefits package, offered via a flexible benefits platform, reflects this. Beyond core benefits, employees have the freedom to tailor their benefits to meet their individual needs, supporting their unique goals and ambitions.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Excellent progression available within the company. This may lead to a permanent position with employer and future progression.
Ask a question
The contact for this apprenticeship is:
METAGEDU APPRENTICESHIPS LTD
Recruitment Team
recruitment@metagedu.io
07539331828
The reference code for this apprenticeship is VAC2000059966.
Apply now
Closes in 18 days (Sunday 8 November 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.