Apprentice Trainee Installation Administrator

New College Durham

Bishop Auckland (DL13 1DB)

Closes on Thursday 26 November 2026

Posted on 19 October 2026

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Summary

An exciting opportunity to join an installations team as a Trainee Installation Administrator. Develop your administration and customer service skills while supporting projects, liaising with customers and suppliers, and helping ensure installations run smoothly.

• Wage:

  £15,600 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday- Friday Shifts to be confirmed

  37 hours 30 minutes a week

• Start date:

  Tuesday 1 December 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As a Trainee Installation Administrator, you will join a busy installations department, supporting the team with a range of administrative tasks to ensure projects run efficiently and customers receive an excellent standard of service.

You will work closely with customers, suppliers, installation engineers and colleagues across the business, developing your communication, organisation and administration skills while gaining valuable practical experience in a professional working environment.

Your main duties will include:

• Responding to customer and supplier enquiries by telephone and email in a professional and timely manner
• Preparing quotations, processing sales orders, raising purchase orders and assisting with invoicing using Sage
• Setting up projects and collating the necessary documentation to get projects started
• Creating and maintaining organised project files, ensuring information is accurate and up to date
• Completing order acknowledgements and ensuring all required stages of the installation process are followed
• Liaising with installation engineers and acting as a key point of contact for the team
• Updating the company's Clik CRM system with relevant project and customer information
• Preparing and sending completion packs to customers once projects have been completed
• Supporting the process for setting up customer accounts, including credit applications and credit checks
• Assisting with sourcing new suppliers
• Handling customer queries and complaints effectively and professionally
• Working with other departments to support the smooth running of the business
• Following company policies and procedures, including health and safety, quality and environmental requirements

This is a great opportunity for someone looking to begin a career in administration, develop their customer service skills and gain experience in project coordination and business operations.

Where you'll work

Burtree Ln
Bishop Auckland
DL13 1DB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NEW COLLEGE DURHAM

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The successful candidate will undertake a Business Administration apprenticeship at New College Durham, developing the knowledge, skills and behaviours required to work effectively in an administrative role.

Training will support the development of skills in:

• Business administration and office procedures
• Customer service and professional communication
• Managing information, records and documentation
• Planning, organising and prioritising workload
• Using digital systems and office software
• Working with colleagues and external contacts
• Maintaining professional standards and following workplace policies and procedures

The apprentice will gain practical experience within the installations department, applying their learning to real workplace tasks and responsibilities.

Requirements

Desirable qualifications

GCSE in:

• Maths (grade 4)
• English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Organisation skills
• Administrative skills
• Team working
• Customer care skills

Other requirements

This is an office-based administrative role within a busy installations department. The successful candidate will need to manage a range of tasks, respond to telephone and email enquiries, maintain accurate records and communicate with customers, suppliers and installation engineers.

About this employer

RA Dalton Ltd is a wastewater and sewage treatment specialist company headquartered in Cowshill, County Durham

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

On successful completion of the apprenticeship, the apprentice will have developed the knowledge, skills and practical experience needed to work in a business administration role. They will have gained experience in customer communication, project administration, maintaining records, processing orders, supporting invoicing, coordinating documentation and working with internal teams and external suppliers.

Ask a question

The contact for this apprenticeship is:

NEW COLLEGE DURHAM

Vanessa Mcara

vanessa.mcara@newdur.ac.uk

07435763447

The reference code for this apprenticeship is VAC2000059913.

Apply now

Closes on Thursday 26 November 2026

After signing in, you’ll apply for this apprenticeship on the company's website.