Business Administration Assistant Apprenticeship

UNIFORM SUPPLIES LTD

DURHAM (DH6 2QA)

Closes in 13 days (Monday 2 November 2026 at 11:59pm)

Posted on 19 October 2026

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Summary

We are looking for a motivated, enthusiastic and reliable apprentice to join our team and learn the skills required to work within business administration in the garment embroidery and printing industry.

This is an excellent opportunity for someone who enjoys practical, hands-on work, has a keen eye for detail.

Wage

£12,272 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Administration assistant (level 2)
Hours
10.00am - 4.00pm, Monday - Thursday. 9.30am - 3.00pm, Friday.

29 hours 30 minutes a week

Start date

Monday 9 November 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The successful candidate will receive on-the-job training in order processing, customer service, general business administration, embroidery, and garment printing, working towards becoming a skilled and valued member of the team.

Key Responsibilities

1. Embroidery and Garment Decoration

  • Learn to operate embroidery machines safely and efficiently.
  • Assist with setting up machines, preparing garments and loading embroidery designs.
  • Prepare clothing and other items for embroidery.
  • Check finished products to ensure embroidery meets the required quality standards.
  • Assist with threading machines, changing colours and basic machine maintenance.
  • Maintain a clean, organised and safe production area.

2. Printing and Production

  • Learn different garment printing techniques and production processes.
  • Assist with preparing artwork, designs and garments for printing.
  • Help set up and operate printing equipment under supervision.
  • Ensure printed garments are completed accurately and to the required specification.
  • Carry out quality checks on finished products.
  • Help with packing, labelling and preparing orders for dispatch.

3. Business Administration

  • Assist with processing customer orders and updating order records.
  • Enter information accurately onto the company’s computer systems.
  • Help prepare quotations, invoices, delivery notes and other business documents.
  • Answer telephone calls and respond to customer enquiries professionally.
  • Assist with emails, filing, data entry and general office duties.
  • Monitor stock levels and help order materials and supplies when required.
  • Support the team with scheduling jobs and keeping track of order deadlines.

4. Customer Service and Teamwork

  • Develop a good understanding of the company’s products and services.
  • Communicate politely and professionally with customers and colleagues.
  • Help ensure customer orders are completed on time and to a high standard.
  • Work collaboratively with the production and administration teams.
  • Maintain confidentiality when handling customer and business information.

5. Learning and Development

  • Attend all required apprenticeship training sessions.
  • Complete coursework, assessments and training activities on time.
  • Follow instructions and ask questions when unsure.
  • Accept feedback positively and demonstrate a willingness to learn.
  • Develop practical, technical, communication and organisational skills throughout the apprenticeship.

Where you'll work

UNIT 2D
THORNLEY STATION INDUSTRIAL ESTATE
SHOTTON COLLIERY
DURHAM
DH6 2QA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

EAST DURHAM COLLEGE

Training course

Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

This apprenticeship is delivered solely in the workplace, with a visit from a college tutor once a month. 

Requirements

Essential qualifications

GCSE in:

  • English (grade 3/D or above)
  • Maths (grade 3/D or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working

About this employer

Uniform Supplies is your premier source for quality branded workwear. Based in Shotton Colliery, we serve businesses across Durham, Newcastle, and the Northeast, with the capability of supplying throughout the whole of the UK. 

https://uniform-supplies.co.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Possibility of progressing within the business and going on to complete further qualifications.

Ask a question

The contact for this apprenticeship is:

EAST DURHAM COLLEGE

Sarah English

sarah.english@eastdurham.ac.uk

The reference code for this apprenticeship is VAC2000059888.

Apply now

Closes in 13 days (Monday 2 November 2026 at 11:59pm)