Apprentice Clinical Administrator

Horizon Healthcare

DERBY (DE1 1TH)

Closes in 9 days (Friday 30 October 2026 at 11:59pm)

Posted on 20 October 2026

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Summary

This is a fantastic entry-level opportunity where you'll gain hands-on experience in a GP practice environment, working alongside pharmacists, clinicians, and care teams to ensure hospital letters and emails are processed safely and efficiently.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Paid annual leave allowance is 24 days plus Bank / Public Holidays

Training course
Administration assistant (level 2)
Hours
Monday to Friday, 7.5 hours per day, with 30 minutes for lunch. 8.00am to 4.00pm (Negotiable).

37 hours 30 minutes a week

Start date

Monday 9 November 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

In this varied and fast-paced role, you will play a key part in helping patients access the care they need. You will:

  • Process patient hospital letters
  • Open post
  • Scan letters and patient records onto our system
  • Process emails and distribute to relevant departments
  • Locate patient records and file back

You won't be expected to make clinical decisions full training and clear guidance will be provided, making this an ideal stepping stone into healthcare.

Where you'll work

3-5 BURTON ROAD
DERBY
DE1 1TH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DERBY COLLEGE

Training course

Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C or above or equivalent)
  • Maths (grade 4/C or above or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Non judgemental
  • Patience

Other requirements

  • Office based
  • Use of display screen equipment
  • Computer literacy essential
  • Parking is not available on site

About this employer

Horizon Healthcare are a friendly City centre GP practice with a diverse population of over 29,000 patients.

We have three GP Partners supported by dedicated teams of Salaried GPs, Urgent Care Practitioners, Clinical Pharmacists, Practice Nursing Team and Mental Health Practitioners. We are backed up by excellent management and administration teams.

We have 70+ employed staff

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

This is a new role for the practice and it is anticipated that the apprentice would progress into the full time role on completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

DERBY COLLEGE

Ali Harrison

ali.harrison@derby-college.ac.uk

01332 387420

The reference code for this apprenticeship is VAC2000059804.

Apply now

Closes in 9 days (Friday 30 October 2026 at 11:59pm)