Branch Apprentice
George Lines Ltd
Aylesbury (HP19 8DE)
Closes in 17 days (Friday 6 November 2026)
Posted on 19 October 2026
Contents
Summary
Looking to build a solid future? Join George Lines as a Branch Apprentice and start your journey in an industry that offers real opportunities for growth and development. Our apprenticeship gives you experience while you learn, working with a supportive team and gaining practical skills across all areas of the branch.
- Wage
-
£18,720 to £29,741.40, depending on your age
National Minimum Wage
- Training course
- Trade supplier (level 2)
- Hours
-
Monday - Friday 7.00am - 5.00pm.
45 hours a week
- Start date
-
Monday 4 January 2027
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Face-to-face customer service and support at the Trade Counter
- Helping with the distribution of building materials to customers and delivery vehicles
- Supporting stock control and warehouse tasks
- Assisting with goods in / out and keeping the yard clean and organised
- Helping to raise quotes and process orders
- Learning how to safely operate tools and machinery (including forklifts)
- Supporting with office admin and answering incoming calls
- Shadowing team members to understand how each part of the branch contributes
Where you'll work
Gatehouse Close
Gatehouse Industrial Area
Aylesbury
HP19 8DE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TRAVIS PERKINS PLC
Training course
Trade supplier (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Knowledge and understanding of the organisation’s: communicating confidently to internal and external customers about the company and how it operates
- Knowledge and understanding of the organisation’s: identifying and communicating with the relevant person if a threat or risk to the business is identified
- specialist trade customer profile of the business: using appropriate techniques and forms of communication to put customers at ease and gain their trust.
- specialist trade customer profile of the business: delivering customer service that exceeds customer expectations
- specialist trade customer profile of the business: identifying customer requirements and referring them onwards in an appropriate manner
- trade counter and telesales services: assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
- trade counter and telesales services: identifying the customers’ requirements, matching them to the trade supplier’s products and services
- trade counter and telesales services: delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.
- trade counter and telesales services: securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.
- trade counter and telesales services: applying basic merchandising techniques used within the business.
- trade counter and telesales services: applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
- trade counter and telesales services: communicating with customers using various methods and systems appropriate to the situation
- trade counter and telesales services: applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.
- trade counter and telesales services: processing information, to the key standards of data protection, security and intellectual property rights.
- key principles of warehousing and stock control: processing and recording the receipt, storage, assembly and despatch of goods.
- key principles of warehousing and stock control: receiving stock, despatching customer orders and processing returns in line with company processes.
- key principles of warehousing and stock control: loading /unloading of supplier and contractor vehicles
- technologies that are appropriate to the role: using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs
- technologies that are appropriate to the role: demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.
- legislative responsibilities relating to the business, products and/or services being sold: complying with legal requirements to minimise risk and build customer confidence.
- legislative responsibilities relating to the business, products and/or services being sold: minimising disruption to the business and maintaining the safety and security of people at all time
- legislative responsibilities relating to the business, products and/or services being sold: taking appropriate action if a breach of H&S regulations is identified.
- personal responsibilities and performance contribute to the success of the team and the business: building two-way trust and contribute to working within a team
- personal responsibilities and performance contribute to the success of the team and the business: collaborating with colleagues to resolve problems.
- personal responsibilities and performance contribute to the success of the team and the business: managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
- personal responsibilities and performance contribute to the success of the team and the business: demonstrating effective time management through planning and prioritising own workload.
- personal responsibilities and performance contribute to the success of the team and the business: identifying own strengths, weaknesses and development needs.
Training schedule
All training will be online or in branch - no college day release.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Physical fitness
Other requirements
Please note that due to insurance requirements you must be over 18 years old to apply for this apprenticeship.
About this employer
George Lines has been supporting civil engineering, infrastructure and landscaping projects across the UK since 1949. Built on technical expertise, specialist products and dependable service, we have grown into a trusted name in civils and infrastructure supplies. As part of Lords Group Trading, we combine the knowledge of a specialist merchant with the ambition, energy and opportunity of a growing Group.
We are proud to create an inclusive workplace where people from all backgrounds and experiences are welcomed, valued and encouraged to succeed. If you are looking to join a business where you can contribute, develop and be part of a supportive team, we would love to hear from you.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
There are good prospects working in builder's merchants and we would very much like the candidate to stay with the company on successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
George Lines Ltd
Heather McMeckan
heather.mcmeckan@lordsbm.co.uk
The reference code for this apprenticeship is VAC2000059701.
Apply now
Closes in 17 days (Friday 6 November 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.