Customer Service Practitioner Apprentice (Level 2)

MILES OF TILES IMPORTS LIMITED

Leamington Spa (CV31 2DW)

Closes on Monday 30 November 2026

Posted on 21 October 2026

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Summary

We are looking for a motivated and enthusiastic Customer Service Practitioner Level 2 Apprentice to join our team. This is an excellent opportunity for someone starting their career and wishing to gain valuable workplace experience while studying towards a nationally recognised apprenticeship qualification.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
8.00am- 5.30pm with 1 hour lunch break and a 15 min break in the morning and afternoon.

37 hours 30 minutes a week

Start date

Monday 7 December 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Welcoming customers into the showroom and providing a friendly, professional first impression
  • Assisting customers with product enquiries and helping them find suitable tile solutions
  • Answering telephone calls and responding to customer emails.
    Supporting the processing of online orders and customer enquiries
  • Learning about our product ranges, stock availability and promotional offers
  • Assisting with order preparation and liaising with the warehouse team
  • Supporting delivery scheduling for local and national customer deliveries
  • Processing sales transactions and maintaining accurate records
  • Helping to resolve customer queries and complaints in a professional manner
  • Maintaining showroom displays and ensuring products are presented attractively
  • Using business systems and technology to support customer service activities
  • Working collaboratively with colleagues across all departments
  • Following company policies relating to health and safety, data protection and customer service

Where you'll work

15-17 Clemens Street
Leamington Spa
CV31 2DW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

INTEC BUSINESS COLLEGES LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Training is hybrid and delivered in working hours
  • Sessions are monthly lasting approx. 3 hours 

Requirements

Essential qualifications

GCSE in:

  • English (grade A* - C / 9 - 4)
  • Maths (grade A* - C / 9 - 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Logical
  • Team working
  • Initiative
  • Physical fitness

Other requirements

  • Must have a driving license 
  • There will be some heavy lifting and showroom cleaning and maintenance
  • Role can be labour intensive

About this employer

We are a successful family-run tile merchant serving homeowners, tradespeople, interior designers, house builders and commercial customers. Operating from a retail showroom and off-site warehouse, we supply high-quality wall and floor tiles, tiling accessories and associated products throughout the local area and across the UK.

Alongside our busy showroom and trade counter, we operate a growing e-commerce department, processing online enquiries and orders nationwide. We pride ourselves on delivering exceptional customer service and expert product knowledge to every customer.

https://milesoftiles.co.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Scope for progression and promotion within the company for the right person

Ask a question

The contact for this apprenticeship is:

INTEC BUSINESS COLLEGES LIMITED

Tracey North

tracey.north@intecbusinesscolleges.co.uk

01788 575090

The reference code for this apprenticeship is VAC2000059647.

Apply now

Closes on Monday 30 November 2026