Customer Service Administrator Apprentice

G P C INDUSTRIES LTD

SPILSBY (PE23 5JZ)

Closes on Monday 31 May 2027

Posted on 22 October 2026

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Summary

GPC Industries seeks a Customer Service Administrator Apprentice. Gain a recognised qualification and experience while supporting customers, distributors, and colleagues and developing office and communication skills. We supply quality workplace products across the UK and Ireland, focusing on excellent service and strong relationships.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday- Friday

37 hours a week

Start date

Tuesday 1 June 2027

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answering telephone calls and directing enquiries.
  • Responding to customer emails professionally and efficiently.
  • Processing customer orders and updating internal systems.
  • Supporting the sales and customer service teams with administrative tasks.
  •  Maintaining accurate customer records and filing systems.
  •  Liaising with customers regarding delivery schedules and order updates.
  • Assisting with general office administration.
  • Building positive relationships with customers and colleagues.
  • There will be some days where you would be attending Boston College. 

Where you'll work

TAURUS HOUSE
21 HALTON ROAD
SPILSBY
PE23 5JZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BOSTON COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

The Customer Service Apprenticeship will take you 15 months to complete, and is accomplished in the workplace.

You will be expected to attend college at least fortnightly throughout the year where you will receive one-to-one support from your assessor and functional skills tutors.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4 and above)
  • Maths (grade 4 and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Initiative
  • Patience

Other requirements

GCSEs (or equivalent) in English and Maths or is willing to work towards achieving them as part of the apprenticeship. 

About this employer

GPC Industries is looking for a friendly, enthusiastic, and motivated Customer Service Administrator Apprentice to join our busy office team. This is an excellent opportunity for someone looking to begin their career in administration and customer service while gaining a recognised qualification and valuable workplace experience. You will become an important part of our team, support customers, distributors, and colleagues while developing a wide range of office and communication skills. GPC Industries is a leading manufacturer and supplier of workplace products, serving customers throughout the UK and Ireland. We pride ourselves on delivering excellent customer service, quality products, and maintaining strong relationships with our customers and distributors.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

GPC Industries is a growing and successful business that values its people and invests in their development. For the right candidate, this apprenticeship offers excellent opportunities for progression and career development within the company. Many of the skills gained in this role can lead to future opportunities in customer service, sales administration, account management, and other office-based positions. We are looking for someone who is eager to learn, keen to develop their career, and ready to become a valued member of our team.

Ask a question

The contact for this apprenticeship is:

BOSTON COLLEGE

Nicola Brewster

nicola@gpcind.co.uk

The reference code for this apprenticeship is VAC2000059609.

Apply now

Closes on Monday 31 May 2027