Hull City Council Electoral Services Office Apprentice
Kingston upon Hull City Council
Hull (HU1 2AA)
Closes in 16 days (Saturday 31 October 2026 at 11:59pm)
Posted on 14 October 2026
Contents
Summary
This apprenticeship offers a unique opportunity to gain hands-on experience in one of the most important functions of local government. The Team is responsible for maintaining the electoral register, electoral registration, delivering local and national elections, and helping residents participate in the democratic process.
- Wage
-
£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Thursday 7.5 hours, Friday, 7.00 hours.
Shifts starting and finishing times to be confirmed.
37 hours a week
- Start date
-
Monday 16 November 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Providing a high quality, comprehensive clerical/administrative service to meet the needs of Electoral Services
- Maintaining the electoral register ensuring all entries made are accurate
- Providing information to the public on matters regarding elections and electoral registration over the phone, face to face and email in a courteous and professional manner
- Operate a variety of PC based software systems - Word processing, Excel etc.
- Raising purchase orders and timely payment of invoices
Where you'll work
The Guildhall
Alfred Gelder Street
Hull
HU1 2AA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
KINGSTON UPON HULL CITY COUNCIL
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Advanced Business Administration Level 3
- End Point Assessment (EPA)
- Functional Skills in maths and English if required
- Regular training and development sessions to meet the needs of the employer and the apprentice
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
- Friendly
Other requirements
- Successful candidate must be committed to completing the apprenticeship
- Please note your wage will be paid monthly
About this employer
Hull City Council’s Electoral Services are looking to appoint an apprentice to join their team. They are looking for someone to assist with the general administration duties to maintain databases, gather and record information. At Election times this is a fast paced environment therefore attention to detail and accuracy is important.
As part of the wider Governance Service, you'll also gain exposure to other areas including committee administration, scrutiny, school appeals, civic support and constitutional governance. This will provide a broad understanding of how the Council's democratic and decision-making processes operate.
Working alongside experienced officers, you'll develop practical skills in administration, customer service, communication, research and organisation, while studying towards a recognised qualification. The role provides an excellent foundation for a career in local government, elections, governance or public administration.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Opportunities to apply for jobs within Hull City Council, including those advertised as internal only.
Ask a question
The contact for this apprenticeship is:
KINGSTON UPON HULL CITY COUNCIL
Business Engagement
business.engagement@hullcc.gov.uk
01482 614 157
The reference code for this apprenticeship is VAC2000059149.
Apply now
Closes in 16 days (Saturday 31 October 2026 at 11:59pm)