Information Communications Technician Apprentice
MY PENSION EXPERT LIMITED
DONCASTER, South Yorkshire (DN1 3BW)
Closes in 15 days (Friday 30 October 2026 at 11:59pm)
Posted on 14 October 2026
Contents
Summary
Join our friendly IT team as an ICT Apprentice! You'll provide first-line technical support to colleagues across the business while gaining hands-on experience troubleshooting hardware and software issues, configuring devices, supporting users, and helping manage business systems and technology services.
- Wage
-
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.30pm.
40 hours a week
- Start date
-
Friday 13 November 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
General duties including:
User Support
- Provide first-line technical support to staff via phone, email, Microsoft Teams, and in person
- Log, update, and manage support requests through the IT Service Desk
- Assist users with password resets, account access issues, and basic troubleshooting
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
- Escalate complex issues to senior members of the IT team when required
Hardware and Device Management
- Prepare and configure laptops, desktops, mobile phones, and other IT equipment
- Assist with new starter and leaver processes, including account creation and equipment allocation
- Install and maintain approved business software
- Maintain accurate records of IT assets and equipment. Systems Administration
- Assist with the administration of Microsoft 365 and Active Directory
- Support user account management activities
- Help monitor system performance and report issues
- Assist with software updates, patching activities, and general maintenance tasks
Cybersecurity
- Support the IT team in maintaining cybersecurity controls and best practices
- Assist with security awareness initiatives across the business
- Monitor and report suspicious emails or security concerns
- Help ensure devices comply with company security standards
Documentation and Continuous Improvement
- Create and maintain user guides and technical documentation
- Contribute to process improvements and IT projects
- Maintain accurate records of support activities and resolutions
- Participate in team meetings and training sessions
Where you'll work
My Pension Expert
Colonnades House, Duke Street
DONCASTER, South Yorkshire
DN1 3BW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DN COLLEGES GROUP
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Training will be at Doncaster College where you will access a wide range of facilities on offer.
Block release/ Day release.
You will undertake the Information Communications Technician standard.
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1
You will undertake Functional Skills for English and/or Maths if needed.
You will undertake both on and off-the-job training by a team of industry qualified professionals to give you the best skills, knowledge and experience that will help you become an IT Technician of the future!
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
Other requirements
You must be able to travel to and from work and college.
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates
We need to ask all applicants whether they have any relevant criminal convictions and or pending investigation as defined by the Rehabilitation of Offenders Act 1974. Relevant meaning offences against a person, whether violent or sexual, offences involving drugs or controlled substances, or theft. A declaration of a relevant Criminal Conviction will result in a Risk Assessment being carried out to determine whether the applicant poses a risk to the welfare or safety of others. This does not include warnings, cautions, reprimands and (for example) speeding fines/points.
A YES ANSWER DOES NOT AUTOMATICALLY EXCLUDE YOUR APPLICATION.
About this employer
My Pension Expert are the UK’s leading at-retirement financial adviser, committed to helping clients make informed decisions about their retirement. Our specialists provide clear, expert pension adviser to help maximise the potential of the clients pension and to help them understand what options are available.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.
Ask a question
The contact for this apprenticeship is:
DN COLLEGES GROUP
Tracey Butterfield
tracey.butterfield@dncolleges.ac.uk
The reference code for this apprenticeship is VAC2000059118.
Apply now
Closes in 15 days (Friday 30 October 2026 at 11:59pm)