Administration Apprenticeship

ACCOUNTANCY TEACHING ACADEMY (ATA) LIMITED

STOKE ON TRENT (ST1 3JJ)

Closes in 16 days (Saturday 31 October 2026 at 11:59pm)

Posted on 14 October 2026

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Summary

As an administrative apprentice, you will play an important role in supporting ATA with the day-to-day administration of the organisation. This is a varied role that will provide you with the opportunity to develop practical experience and a broad range of business administration skills.

Wage

£9,984 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Planned salary increase to be reviewed on a quarterly basis

Training course
Administration assistant (level 2)
Hours
9:00am - 1.00pm, Monday - Saturday.

24 hours a week

Start date

Monday 2 November 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Providing general administrative support to the team
  • Answering telephone calls and responding to emails
  • Communicating with customers, colleagues and external contacts
  • Maintaining accurate records and updating databases
  • Preparing documents, reports and correspondence
  • Using Microsoft Office and other computer systems
  • Organising meetings, appointments and events
  • Managing files and maintaining accurate filing systems
  • Supporting the team with day-to-day business activities
  • Assisting with data entry and information management
  • Update and maintain inhouse Learner Management Systems
  • Dealing with customer enquiries in a professional manner
  • Supporting projects and identifying opportunities to improve processes
  • Carrying out other administrative duties as required
  • Exam invigilation

Where you'll work

CHURCHILL HOUSE
REGENT ROAD
STOKE ON TRENT
ST1 3JJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GENIUS SOFTWARE SOLUTIONS LIMITED

Training course

Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

This is an administration focused apprenticeship. The apprentice will be required to attend remote training with Genius Solutions Limited as part of the off the job training delivery.

More training information

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

In addition, you will also receive workplace training to include:

  • Exam invigilation training
  • Emergency first aid at work
  • GDPR
  • Prevent
  • Safeguarding
  • Additional training as the role grows

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Time Keeping

Other requirements

Passing a Disclosure and Barring Service (DBS) check.

About this employer

Accountancy Teaching Academy (ATA) is an independent, specialist accountancy training provider based in Hanley, Stoke-on-Trent. We support learners and employers through professional accountancy qualifications, bookkeeping training and accountancy apprenticeships.

As a small, friendly team, we take pride in providing a welcoming, supportive learning environment where individuals receive personal attention and the opportunity to develop their skills and confidence. We work with a range of learners, from those taking their first steps into accountancy through to experienced individuals looking to progress their careers.

We are looking for an enthusiastic and organised Administration Apprentice to join our team and help with the day-to-day running of the academy. This is an opportunity to gain practical workplace experience, develop valuable administration and digital skills, and work towards a recognised qualification while contributing to a business that helps people build their careers.

At ATA, you will be an important part of the team, with support and guidance to help you learn, grow and develop.

http://www.accountancyteachingacademy.co.uk (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Possible progression to full time position and Level 3 Business Administration qualification.

Ask a question

The contact for this apprenticeship is:

GENIUS SOFTWARE SOLUTIONS LIMITED

recruitment@atauk.co.uk

01782 651560

The reference code for this apprenticeship is VAC2000059111.

Apply now

Closes in 16 days (Saturday 31 October 2026 at 11:59pm)