IT & Robotics Support Apprentice
Spark EPoS
Gateshead (NE11 0NY)
Closes in 13 days (Tuesday 27 October 2026 at 11:59pm)
Posted on 14 October 2026
Contents
Summary
You will join the robotics support team and learn how to install, configure, maintain and troubleshoot service and cleaning robots. Working under the guidance of experienced colleagues, you will develop practical engineering, networking and customer-support skills through workshops, structured training and visits to customer sites.
- Wage
-
£13,312 to £21,149.44, depending on your age
National Minimum Wage
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Thursday, 8.30am - 5.00pm.
32 hours a week
- Start date
-
Monday 16 November 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Learn to complete robot mapping, navigation setup, route testing and environment calibration.
- Assist with customer surveys to understand customer site environments, workflows and operational requirements.
- Prepare equipment for installations and support stock control of robotic parts, consumables and replacement components.
- Travel with the robotics team to customer sites to support the installation, configuration and commissioning of cleaning and service robotic systems.
- Help set up charging stations, workstations and network connectivity, including Wi-Fi and basic configuration.
- Support user training, customer onboarding and go-live activity, explaining routine operation clearly and professionally.
- Carry out planned maintenance, inspections, cleaning, firmware updates and basic component replacement.
- Complete accurate installation reports, service logs, maintenance records and incident information in company systems.
Where you'll work
Unit 6
Queensway North, Team Valley Trading Estate
Gateshead
NE11 0NY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
GATESHEAD COLLEGE
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Requirements
Desirable qualifications
GCSE in:
- Engineering (grade Grade C/4)
- English (grade Grade C/4)
- IT (grade Grade C/4)
- Maths (grade Grade C/4)
- Science (grade Grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
- Logical
- Team working
- Interest in IT
- Interest in Robotics
- Positive attitude
- Independent working
- Flexible working
Other requirements
This is a practical, field-based role involving regular travel to customer sites, time in hospitality and service environments, and the safe movement of equipment and parts.
Some appointments may require flexible start or finish times. Site work, driving and higher-risk technical tasks will only be undertaken after suitable training, assessment and authorisation.
A full UK driving licence is desirable.
About this employer
The company provides electronic point of sale, robotics and AI-enabled solutions for hospitality and service-sector customers. Its robotics team deploys, maintains and improves cleaning and service robots at customer sites, helping businesses adopt reliable automation in day-to-day operations.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Successful completion may lead to a permanent role with our company, such as Field Robotics Support Engineer, Automation and Controls Engineering Technician or a related technical support position.
Ask a question
The contact for this apprenticeship is:
GATESHEAD COLLEGE
apprenticeships@gateshead.ac.uk
0191 490 2418
The reference code for this apprenticeship is VAC2000058974.
Apply now
Closes in 13 days (Tuesday 27 October 2026 at 11:59pm)